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https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_terms_and_service_level_agreements_(SLA)_of_the_OutSystems_software
Technical contacts are expected to be knowledgeable of the OutSystems environment and specifics related to Software installations and Support. Having knowledgeable technical contacts makes interactions with OutSystems Support faster and more efficient for both your company and OutSystems, accelerating ticket resolution.
https://www.salesforce.com/hub/service/customer-service-dictionary/
An e-service that allows people to use technology to access information and perform routine tasks without the assistance of a customer service rep. CSS gives users 24-hour immediate access to information via Support Centers, portals, in-app messaging, and more.
https://www.oracle.com/support/policies.html
The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels. The Oracle Hardware ...
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.appinf.com/legal/TAST.pdf
Technical Assistance and Support Services Agreement (Version 1.19) 3/11 ... 4 Support Terms and Conditions ... unable to reproduce the issue, the service guidelines unfold limited effect. Some issues occur only on a specific platform or in combination with third-
https://www.terumobct.com/support
Connect with the Terumo BCT support team, access resources and find training and educational documents.
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