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https://www.thinkhdi.com/library/infographics/tools-technical-support.aspx
Tools Used to Provide Technical Support. Support organizations have come a long way with the tools used for providing end-user support. In the past decade, support teams have witnessed a cycle involving increased customer expectations, a need to meet increased expectations, and advancements in technology to help support teams meet customer ...
https://unit12ittechsupport.blogspot.com/2013/11/p1-tools-techniques-used-for-technical.html
P1 - Tools & Techniques Used for Technical Support For P1, learners are expected to explain the tools (such as software diagnostic tools) and techniques (such as questioning) that enable the IT support technician to identify faults. Reference to sources of advice and guidance could be …
http://www.endvawnow.org/en/articles/1544-tools-and-techniques-.html
The table below outlines some of the available tools and techniques, their methods, and describes their benefits to programme design. Note that many of these tools will overlap in their objectives and strategies (e.g. community mapping and focus group discussions) and can therefore be combined to ensure the most thorough and relevant assessment ...
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