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https://www.mimeo.com/blog/the-ultimate-guide-to-training-your-tech-support-team/
Dec 09, 2015 · Tech support might seem simple, but a lot of training is required to get employees up to speed on products, services, support tools and corporate policies. Online print services will be essential when creating training materials, and businesses should always consider how digital content platforms can assist in this regard as well.Location: 3 Park Avenue, 22nd Floor, New York, 10016
https://www.kayako.com/blog/customer-service-training-program/
A training program is just the start of your growth-driven culture. A training program does not end in the first week or the first three months. Create a culture of learning and growth throughout your team, and you will see exponential improvements in how your whole team approaches customer support …Author: Mercer Smith-Looper
https://www.livechatinc.com/blog/customer-service-training/
Sep 01, 2016 · The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results.. Agents that are not trained will often feel that their skills are not that valuable, leading to higher turnover rates.
https://www.leaderquestonline.com/it-training/technical-support-training/
The 15-day Technical Support Specialist program is designed for those seeking entry-level IT support positions. It offers a subset of the courses and IT certifications available in our more comprehensive 25-day Computer User Support Specialist program, which is intended for those who also seek IT certifications in networking and security technologies.
https://servicestrategies.com/training/individual-development/support-professional/
Technical Support Training and Certification. The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution.
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