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https://success.trendmicro.com/technical-support
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https://blog.capterra.com/tech-support-trends-for-2018/
In 2017 several trends rocked the tech support industry, including the rise of messaging apps for tech support. I warned in 2016 that brands shouldn’t use Messenger for customer service, but the truth is that brands need to take customer service requests however customers want to give them.. Gartner analysts predict (gated content) that by 2019, more requests for customer support will come ...
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support.
https://esupport.trendmicro.com/en-us/default.aspx
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https://www.proprofs.com/c/customer-support/top-3-customer-support-trends-2018/
Nov 17, 2017 · Improving customer support has become more important than ever, given the never-ceasing expectations of customers.. As leading researchers indicate that organizations lose about $62 million every year due to poor customer service, you can’t expect any good with an average customer support.No matter how great your product your service is, you can’t sustain market competition …
https://www.helpscout.com/helpu/supportive/2017-customer-support-trends/
An Exhaustive List of 2017 Customer Service Trends and Predictions. Aircall says there are 5 top customer service trends to look out for in 2017; Buffer reports on The Biggest Social Media Trends to Watch for in 2017 (you guessed it: social media support is among them!) 2017 Customer Experience Trends from The Center for Client Retention
https://intelligentbee.com/2018/11/01/future-of-technical-support-outsourcing/
Nov 01, 2018 · The Future of Technical Support Outsourcing . Technical Support Outsourcing Market Growth; Earlier this year, it was revealed that the technical support outsourcing marketing is growing steadily. It is set to achieve a CAGR of 8% by 2022, denoting that the industry is about to expand due to new technologies and higher demand from businesses.
https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
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