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https://www.amazon.com/Art-Software-Support-Francoise-Tourniaire/dp/0135694507
Jun 01, 2013 · PREFACE AND ACKNOWLEDGEMENTS This is a book about the design and operation of software support centers and help desks. It is a book primarily for managers, but also for executives and support engineers who are involved in the world of software support.4.6/5(5)
https://www.amazon.com/Art-Software-Support-Francoise-Tourniaire/product-reviews/0135694507
This book is aimed at software product support specialists working for software vendors, but is also applicable to internal IT tier-2 support specialists (application support analysts). Some of the information contained in this book will give internal IT help desks ideas on customer satisfaction, support models and help desk management.4.6/5(5)
http://www.theartofbooks.com/
We are ecstatic that you are considering AoB for your one-stop-shop for inventory management services. While phone support is not a regular offering for everyday support, we’re more than willing to spend some time on the phone with you to discuss your concerns and needs to aid in your decision to join us. Do know that we don’t do sales calls.
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119202486
Jan 02, 2012 · Whereas most books on software testing target particular development techniques, languages, or testing methods, The Art of Software Testing, Third Edition provides a brief but powerful and comprehensive presentation of time-proven software testing approaches. If your software development project is mission critical, this book is an investment ...
https://fktpm.ru/file/114-the-art-of-software-testing-3-edition.pdf
The Art of Software Testing has stood the test of time—25 years on the publisher’s list of available books. This fact alone is a testament to the solid, essential, and valuable nature of his work. During that same time, the authors of this edition (the third) of The Art of Software Testing published, collectively, more than 200 books, most of
https://www.oreilly.com/library/view/the-art-of/0321444426/
Explore a preview version of The Art of Software Security Assessment: Identifying and Preventing Software Vulnerabilities right now.. O’Reilly members get unlimited access to live online training experiences, plus books, videos, and digital content from 200+ publishers.
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