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https://www.cleverbridge.com/corporate/five-trends-to-put-your-customer-service-ahead-of-your-competition/
Oct 01, 2014 · Nevertheless, it is still important to monitor your company’s social media accounts on LinkedIn, Facebook, Twitter and Google+ for these customer support issues and requests for assistance. It is vital to be available and accessible wherever your customers are, even if it is simply to reroute a customer’s inquiry to your support or knowledge base page on your website.
https://www.forbes.com/sites/blakemorgan/2018/12/05/five-trends-shaping-the-future-of-customer-experience-in-2019/
Dec 05, 2018 · Five Trends Shaping The Future Of Customer Experience In 2019 ... One bank redesigned its claims process to use bots to handle 1.5 million requests each year. The work of 85 bots was equal to the ...Author: Blake Morgan
https://acquire.io/blog/customer-service-trends-2020/
Dec 31, 2019 · Engaging in customer service requests on social media can bring 20% to 40% more revenue per customer. (Source: Bain and company) 33% of users even prefer contacting brands on social media rather than the telephone.
https://aircall.io/blog/customer-success/customer-service-trends/
However, it’s important to be lucid about the change that this emerging demographic is bringing to customer expectations. Self-service tools empower customers Self-service customer resources, which we touched upon in the previous section, are continuing to be one of the customer service trends your business cannot ignore.
https://itsupportandtrends.blogspot.com/2009/01/importance-of-help-desk-process-and_28.html
Jan 11, 2009 · The Importance of Help Desk Process and Evaluation, Part II. In my last post, I explained how to do self-evaluation on your help desk process. In this post, we'll look at how to analyze the results. Hopefully by now you are beginning to see holes and gaps and you might not be sure what to do with your findings.
https://www.meltwater.com/blog/monitoring-trending-topics/
Jan 27, 2018 · Staying on Trend: The Importance of Monitoring Trending Topics Online Predicting a trend is a matter of knowing where to look before the masses have trained their eyes. Reading trends on social before wide adoption can inform thought leadership and determine business decisions.
http://mattymatt.co/the-importance-of-trends/
Mar 24, 2016 · Not to mention, trends can be leveraged to reach very specific demographics more effectively than any attempt at timelessness. Trends enable us to cater to the current needs and desires of our audience. Trends are about relevancy, and what we …
https://www.ukessays.com/essays/information-technology/current-trends-of-information-technology-information-technology-essay.php
IT infrastructure generally important in all organizations, whereas the changing of the market is fast, therefore companies and organizations need to be updated to keep pace with the changes. Besides that, issues and challenges that an organization face couldn’t be neglect which it may be the major problem for decision making.
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