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https://community.ebay.co.uk/t5/Archive-Buyer-Central/quot-Escalate-the-case-to-Customer-Support-quot/td-p/5858849
After eight days the seller had still not resolved the matter, and I noticed that eBay had sent me an e-mail via eBay Messages asking if I'd got my refund, and if not to use the option to escalate the case, or words to that effect. However, there was no link in the message, or in the case details, that would allow me to escalate the matter to eBay.
https://community.ebay.com/t5/Archive-Buying-Selling-Basics/Can-t-escalate-my-case-please-help/td-p/18927407
"Once you open a case, the seller has 3 business days to resolve the issue. If you don’t get a response or you can’t work out a satisfactory solution, you can escalate the case to eBay Customer Support within 30 days of the case being opened.
https://www.aspkin.com/forums/ebay-discussion/42473-seller-escalated-case-refunded-laptop.html
Feb 13, 2012 · Hello, A few days ago I sent a damaged laptop I bought from a seller. I opened a case to fix a refund and everything,. Today I checked the laptop finally arrived to the seller's adress. Then after this he escalated the case to Ebay Customer Support. Just wanted to know if this is normal. What can I expect of this. Will I get my refund after all?
https://www.reddit.com/r/Ebay/comments/2wvf1x/escalated_a_case_to_ebay_on_22_as_seller_has_not/
Feb 23, 2015 · Bought a movie described at Like New, but the disc was scratched and froze on two separate players in the same spot. Requested a return that the seller did not respond to, so I escalated to eBay on 2/2 with no response thus far. The case is still open with generic messages "You contacted Customer Service. Awaiting response."
https://community.ebay.co.uk/t5/Postage-Payments/How-do-i-escalate-an-ebay-case-to-customer-support/qaq-p/632411
I have opened a case and he has told me the same thing. I am not giving my bank details out. But i cant seem to contact ebay direclty. I want to escalate the case to customer suppoort as it has been open for nearly a fortnight, but i dont see anywhere that lets me have that option. Someone please help
https://www.ebay.com/help/home
Return an item for a refund Popular article Get help with an item that hasn't arrived Popular article Tracking your item Popular article Shipping your items Popular article Creating a listing Popular article Manage returns, missing items, and refunds for sellers Popular article
http://developer.ebay.com/DevZone/resolution-case-management/CallRef/escalateToCustomerSupport.html
This call allows a seller to escalate an open Item Not Received or Significantly Not As Described case to eBay customer support. Upon providing the case ID for the case and the reason for escalation in the call request, the escalation request is submitted to eBay customer support for consideration.
https://forum.purseblog.com/threads/advice-please-bought-a-balenciaga-bag-from-ebay-but-it-bag-was-missrepresented.543794/page-3
Jan 04, 2010 · On the ebay dispute page it has the options of: 1) send the seller another message through ebay disputes OR 2) escalate the case to ebay customer support. It says "Only escalate if you are finished communicating with the seller. You are authorizing eBay Customer Support to make the final decision on this case.
https://www.ebay.com/help/selling/managing-returns-refunds/ask-ebay-step-help-sellers?id=4702
How do I ask eBay to step in? Go to the case in the Resolution Center, select Take action and choose Ask eBay to step in. Ask eBay to step in. Tip Whenever possible, we recommend resolving your buyer’s issue and not asking us to step in. If we close the case on behalf of the buyer, you could receive a defect that may affect your seller standards.
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