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https://www.lawinsider.com/dictionary/third-level-support
Define Third Level Support. means backup technical support to two representatives of Licensee’s Second Level Support team (the “Authorized Callers”). Palm will identity to Licensee its technical support personnel for the Palm Software (the “Designated Support Personnel”). The Authorized Callers and Designated Support Personnel will be the primary contacts between Palm’s and ...
https://www.webhostingtalk.com/showthread.php?t=626120
Aug 07, 2007 · Level 2 – This is the person who gets the ball from level 1 for those problems not documented. Their training, skills, and personality to think to a degree outside the box. Level 3 – the level 3 technician sills often approach entry level server administration skills, and they may even have root level access to the servers.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
End Notes: Now this list is not definitive by any means. The role of individuals will of course vary from company to company. In some companies one person will do all of these roles, whilst is others the roles will be extensively seperated to where you will have a whole 1st Line Support desk team, with gradually increasing teams of individual expertise at the 2nd and 3rd line levels.
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.urbandictionary.com/define.php?term=third%20level
Third level is also used frequently as a noun, such as in this pensive statement:
https://www.definitions.net/definition/third-level
Definition of third-level in the Definitions.net dictionary. Meaning of third-level. What does third-level mean? Information and translations of third-level in the most comprehensive dictionary definitions resource on the web.
https://specialties.bayt.com/en/specialties/q/279136/what-is-the-level-1-2-and-3-support/
Level 0 support is performed without the aid of a Help Desk technician. Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
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