Third Line Support Definition

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Difference between 1st, 2nd and 3rd line support? - Best ...

    https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
    - This role is generally phone or sometimes internet support based. Onsite requests are usually passed to the 2nd Line Support personnel. 2nd Line Support – The first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer,...

Third Line Support legal definition of Third Line ...

    https://www.lawinsider.com/dictionary/third-line-support
    Third Line Support means the level of product support to be provided by Seller that requires changes and/or modifications in the source code of the Product.

What is third line support in IT - Answers

    https://www.answers.com/Q/What_is_third_line_support_in_IT
    Sep 15, 2011 · Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems.

Difference between 1st, 2nd and 3rd line support? CertForums

    https://www.certforums.com/threads/difference-between-1st-2nd-and-3rd-line-support.33302/
    Dec 30, 2011 · 3rd Line Support - Network Support (Job titles such as Netowrk Admin, Network Manager, Server Engineer) Typically involves onsite support of all servers and dedicated to maintenance of network related issues.

What is the difference between first line and second line ...

    https://www.answers.com/Q/What_is_the_difference_between_first_line_and_second_line_support
    Sep 12, 2008 · Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems.

1st/2nd/3rd line support - The Student Room

    https://www.thestudentroom.co.uk/showthread.php?t=3094621
    Onsite requests are usually passed to the 2nd Line Support personnel. 2nd Line Support – The first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst. Actual onsite support from the 2nd line is not always the case.

What does 3rd line support in IT mean and what do they do ...

    https://uk.answers.yahoo.com/question/index?qid=20090713024404AASNoZC
    Jul 13, 2009 · Third line support is more often back in the home country of the software company that designed the s/w. There has been a growing frustration over this and I believe Dell has had such negative response that you can now pay Dell to bypass offshore support...at least this what I've heard.



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