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https://en.wikipedia.org/wiki/Technical_support
Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods.
https://en.wikipedia.org/wiki/3rd_Sustainment_Command_(Expeditionary)
The 3rd Expeditionary Sustainment Command is a United States Army unit. It derives its lineage from the 3rd Logistical Command, which was activated in Japan on 19 September 1950 for service in Korea.Branch: United States Army
https://en.wikipedia.org/wiki/Technical_support_scam
A technical support scam refers to any of class a telephone fraud activities in which a scammer claims to offer a legitimate technical support service, often via cold calls to unsuspecting users. Such calls are mostly targeted at Microsoft Windows users, with the caller often claiming to represent a Microsoft technical support department.
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
3rd Line Support – Most of the time a more specialised individual or team for onsite contact – Job titles such as Network Specialist, Server Specialist/Engineer and many more specialised job roles.
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
3rd Level Support is typically located at hardware or software manufacturers (third-party suppliers). Its services are requested by 2nd Level Support if required for solving an Incident. The aim is to restore a failed IT Service as quickly as possible.
https://en.wikipedia.org/wiki/Help_desk
Organizations may also have a third line of support to deal with software-specific needs, such as updates and bug fixes that directly affect a specific client. Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors.
https://uk.answers.yahoo.com/question/index?qid=20090713024404AASNoZC
Jul 13, 2009 · Third line support is more often back in the home country of the software company that designed the s/w. There has been a growing frustration over this and I …
https://en.wikipedia.org/wiki/Third_rail
Third rail (top) at Bloor-Yonge station (Line 1) in Toronto, ON. for the Toronto Transit Commission.Energized at 600 volts DC, the third rail provides electrical power to the power-train, and ancillaries of the subway cars.
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