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https://community.ebay.co.uk/t5/Archive-Buyer-Central/quot-Escalate-the-case-to-Customer-Support-quot/td-p/5858849
After eight days the seller had still not resolved the matter, and I noticed that eBay had sent me an e-mail via eBay Messages asking if I'd got my refund, and if not to use the option to escalate the case, or words to that effect. However, there was no link in the message, or in the case details, that would allow me to escalate the matter to eBay.
http://developer.ebay.com/DevZone/resolution-case-management/CallRef/escalateToCustomerSupport.html
This call allows a seller to escalate an open Item Not Received or Significantly Not As Described case to eBay customer support. Upon providing the case ID for the case and the reason for escalation in the call request, the escalation request is submitted to eBay customer support for consideration.
https://community.ebay.co.uk/t5/Buying-on-eBay/How-escalate-a-case-to-Customer-Support/qaq-p/1744102
How can I escalate a case to Customer Support without any link on case details page after more than eight days? How can I contact directly eBay about it? Thanks in advance.
https://community.ebay.com/t5/Archive-Buying-Selling-Basics/How-to-escalate-a-case/td-p/19528817
I tried following ebay's instructions to click on "take action" to excalate the case--- but it doesn't give me that option. I've tried using the contact ebay link, but that just leads me in a circle with no actual option to contact ebay. I'm starting to feel that the seller is stringing me out pas...
https://community.ebay.com/t5/Archive-Buying-Selling-Basics/Can-t-escalate-my-case-please-help/td-p/18927407
"Once you open a case, the seller has 3 business days to resolve the issue. If you don’t get a response or you can’t work out a satisfactory solution, you can escalate the case to eBay Customer Support within 30 days of the case being opened. Here's how: Go to the Resolution Center. You may need to sign in. Find your case at the bottom of the page.
https://community.ebay.co.uk/t5/Postage-Payments/How-do-i-escalate-an-ebay-case-to-customer-support/qaq-p/632411
How do i escalate an ebay case to customer support; ... But i cant seem to contact ebay direclty. I want to escalate the case to customer suppoort as it has been open for nearly a fortnight, but i dont see anywhere that lets me have that option. Someone please help .
https://community.ebay.co.uk/t5/Seller-Central/Seller-escalating-case-to-customer-support-good-idea/m-p/5096968
Surely not? Ive only ever had experience of one return. I was the buyer, the seller didnt repond to the case at all so I escalated it and I still had to send the item back. As the buyer you have to escalate the case if the seller is uncooperative - and ebay will sort it.
https://www.ebay.com/help/home
Return an item for a refund Popular article Get help with an item that hasn't arrived Popular article Tracking your item Popular article Shipping your items Popular article Creating a listing Popular article Manage returns, missing items, and refunds for sellers Popular article
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