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https://www.indeed.com/q-Tier-1-Tech-Support-jobs.html
TIER 1 SUPPORT TECH (OKC) Mathis Brothers Furniture 3.6 Oklahoma City, OK 73108 (Meridian Avenue Corridor area) This position reports to the Support Team Supervisor and works with network and development staff.
https://www.31west.net/call-center-information/support-levels/
Tier-1 (T1) or Level-1 (L1) Support This is the first support level responsible for basic customer issues. It is synonymous with first-line support, level-1 support denoting basic technical or non-technical support functions.4.8/5(5)
https://www.careerbuilder.com/jobs-tier-1-tech-support
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https://www.glassdoor.com/Job/tier-1-technical-support-jobs-SRCH_KO0,24.htm
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https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Tier 1 – The Service Desk. The service desk is tier 1, or first line support for users, expected to take ownership of the issue and resolve a significant percentage (usually around 70%) without escalation to other IT groups. The service desk is staffed with generalists, who have broad technical and applications knowledge, to a limited depth.
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