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https://troubleshootme.com/dealing-with-technical-support-10-useful-tips/
May 14, 2019 · Don’t yell at the support person on the other end of the phone. He is there only to help and the angrier you are the less help you are going to get. Get to the point. Ask your question or explain your situation right away. Don’t beat around the bush. Don’t be arrogant. You are calling technical support because you need help.
https://blogs.articulate.com/rapid-elearning/10-tips-for-better-troubleshooting-technical-support/
Here are a few tips that help when sharing files: There’s no need to share the entire course, especially if it’s a 400 MB download. Try to isolate the issue and get rid of slides that aren’t required. Tell people where they should look, especially if there’s more than one slide.
https://www.techopedia.com/2/30075/it-business/it-management/10-tips-for-providing-better-it-support
Mar 03, 2014 · 10 Tips for Providing Better IT Support #IT #Tech . ALERT. ... Many large companies that provide technical support to their clients have a ticket system to keep track of their tasks and track the progress on any job. Even if it's internal, a simple ticket system can help organize the department so that techs don’t lose sight of what needs to ...
https://derpsnark.blogspot.com/2011/10/tips-for-dealing-with-technical-support.html
Tips for dealing with Technical Support It's been a while since I've contributed, so I figure I'd throw a little something on here. This one's dedicated to my co-workers, the Inglourious Basterds on the front lines of the phone lines. Ladies and gentlemen: Be kind to your tech support representatives on the phone. Know going in that they're not ...Author: Serge A. Storms
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
They want you to pay for tech support services you don't need, to fix a problem that doesn’t exist. They often ask you to pay by wiring money , putting money on a gift card , prepaid card or cash reload card , or using a money transfer app because they know those types of payments can be hard to reverse.
https://www.cio.com/article/3183132/8-tech-support-best-practices.html
As for training tech support reps, “whatever you think is the minimum effort and time to onboard new agents, double it,” says Terry Clearkin, head of support, Twilio. “Assign a senior member of the...Author: Jennifer Lonoff Schiff
https://successfulsoftware.net/2012/08/21/tips-for-great-software-technical-support/
Aug 21, 2012 · 14 thoughts on “ 33 tips for giving great technical support at a small software company without being swamped ” smartcompanysoftware 23 August 2012 at 7:21 am. I’ve thought about outsourcing my support a number of times, but like you suggested I’ve always thought they wouldn’t care about it as much as I do.
https://www.techrepublic.com/blog/five-apps/five-tips-for-reducing-the-stress-of-user-support-calls/
Because being a helpdesk support tech can be such a thankless job, I wanted to share with you a few tips for reducing the stress of end-user support calls. 1: Don't tolerate abuse
https://www.youtube.com/watch?v=zzSRrQBKtHs
Oct 10, 2018 · ABOUT THE VIDEO: I share some beginner tips on how to handle tech support calls, especially when you're not very tech-savvy or when you don't have IT or computer background. --- NEED SOME HELP IN ...Author: Rea Ninja
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