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https://troubleshootme.com/dealing-with-technical-support-10-useful-tips/
May 14, 2019 · Don’t yell at the support person on the other end of the phone. He is there only to help and the angrier you are the less help you are going to get. Get to the point. Ask your question or explain your situation right away. Don’t beat around the bush. Don’t be arrogant. You are calling technical support because you need help.
https://www.psychologytoday.com/us/blog/tech-support/201612/8-strategies-dealing-the-toxic-people-in-your-life
Dec 14, 2016 · Tech Support. 8 Strategies for Dealing With the Toxic People in Your Life 4. Beware of the sunk cost fallacy ... They need and want relationships and they know the real deal …
https://blogs.articulate.com/rapid-elearning/10-tips-for-better-troubleshooting-technical-support/
Two quick tips here: Be liberal with paragraph spacing so it’s easier to scan and read. And use bullet or number lists. Keep your question to a point or two.
https://www.techopedia.com/2/30075/it-business/it-management/10-tips-for-providing-better-it-support
Mar 03, 2014 · Even if it's internal, a simple ticket system can help organize the department so that techs don’t lose sight of what needs to be done. The most basic thing a ticket system should have is the ability to auto-respond with a ticket number, and a "notes" field, so that technicians can record important information about the ticket’s progress.
https://www.dreamhost.com/blog/5-dos-and-donts-of-dealing-with-tech-support/
Jul 12, 2013 · It’s possible that the issue is outside the scope of our support. For example, a faulty WordPress plugin update isn’t something we can troubleshoot for you).But we can help you get back on track! DreamHost tech support is made up of people who honestly want to get you back up and running, and have fun solving weird problems.
https://derpsnark.blogspot.com/2011/10/tips-for-dealing-with-technical-support.html
Tips for dealing with Technical Support It's been a while since I've contributed, so I figure I'd throw a little something on here. This one's dedicated to my co-workers, the Inglourious Basterds on the front lines of the phone lines. Ladies and gentlemen: Be kind to your tech support representatives on the phone.Author: Serge A. Storms
https://www.techrepublic.com/blog/10-things/10-signs-that-you-arent-cut-out-to-be-a-support-tech/
The role of support tech is ideal for some people--but it might not be the best choice for others. ... Excel tips Cloud ... a career as a support tech is liable to cause you a great deal of stress ...
https://www.techrepublic.com/blog/five-apps/five-tips-for-reducing-the-stress-of-user-support-calls/
Because being a helpdesk support tech can be such a thankless job, I wanted to share with you a few tips for reducing the stress of end-user support calls. 1: Don't tolerate abuse
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