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https://www.upwork.com/hiring/customer-support/8-tips-for-help-desk-and-tech-support-success/
Mar 13, 2017 · Depending on your company, your products, and your team makeup, help desk and tech support might be either consolidated into one role or broken down further into a larger number of tiers or departments for each role or product line. Whatever your approach, here’s a selection of top tips to help boost the techie side of your customer support team.
https://techgeekers.com/tips-improve-tech-support/
Remember, if you do that right you will be able to save costs while improving your business processes. Support Your Tech Support Team. How well do you treat your tech support team? Stats show that many business owners tend to have low regard for tech teams, especially in …
https://blog.dell.com/en-us/five-tips-help-you-avoid-tech-support-phone-scams/
Apr 02, 2018 · Five Tips to Help You Avoid Tech Support Phone Scams. ... Never agree to give control of your computer to any unsolicited caller to fix an issue you did not report—despite how convincing they may sound. ... Please post your technical questions in the Support Forums or for customer service and technical support contact Dell Support. About ...
https://techbeacon.com/app-dev-testing/5-secrets-managing-technical-teams
Technical people respond well to data. Give your team feedback on how their work is being used. But don't get stuck on the raw data, such as number of users; let them know how their work benefits customers. Spend lots of cycles talking to customers and your customer support team to …Author: Kevin Mcgibben
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
If you paid a tech support scammer with a gift card, contact the company that issued the card right away. Tell them you paid a scammer with the gift card and ask if they can refund your money. If you gave a scammer remote access to your computer, update your computer’s security software.
https://successfulsoftware.net/2012/08/21/tips-for-great-software-technical-support/
Aug 21, 2012 · 14 thoughts on “ 33 tips for giving great technical support at a small software company without being swamped ” smartcompanysoftware 23 August 2012 at 7:21 am. I’ve thought about outsourcing my support a number of times, but like you suggested I’ve always thought they wouldn’t care about it as much as I do.
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