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https://www.roberthalf.com/blog/the-future-of-work/the-help-desk-evolution-3-trends-affecting-it-support
Jan 16, 2014 · Below is a closer look at the three workforce trends that are disrupting the IT help desk, as outlined in Robert Half Technology's joint research with HDI, The Technical Support Center of the Future, and what it means for help desk and IT support professionals.
https://www.manageengine.com/products/service-desk/help-desk-software/
Jun 14, 2019 · The one-stop resource with all information about help desk software, their benefits, features checklist, workflow automation, applications, best practices, KPIs, future trends, the difference between help desk vs service desk, and tips to choose an IT help desk solution, with a free evaluation kit.
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support ... Providing the ability to augment service desk agents and support staff, as well as the ability to create what they call the autonomous help desk ...
https://www.helpscout.com/helpu/supportive/2017-customer-support-trends/
Customer Support Trends 2017 As an eventful 2016 comes to an end, we explore the top five predictions for customer service in 2017. An Exhaustive List of 2017 Customer Service Trends and Predictions. ... Help Desk software - Customer Support Software. close. New to Help Scout? ...Author: Mathew Patterson
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