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https://www.atlassian.com/software/jira/service-desk
Bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Opsgenie, and Statuspage, allow for a seamless experience so teams collaborate quickly and easily.
https://confluence.atlassian.com/jirakb/using-jira-applications-for-helpdesk-or-support-55247250.html
JIRA applications is a highly customisable and inexpensive system that never loses track of support requests. It works well as a help-desk and support ticket system because it can: Customise JIRA applications according to existing support practices.
https://confluence.atlassian.com/jirakb/using-jira-for-customer-relationship-management-crm-298978320.html
However, there are a few past customer case studies that speak to using JIRA for general project management - both development and non-technical teams (sales, marketing) utilizing JIRA workflows, search granularity, and reporting to track progress, task priorities, and outstanding issues related to their customer-facing projects and interactions.
https://community.atlassian.com/t5/Jira-questions/A-better-free-way-to-use-Jira-as-a-support-system/qaq-p/64633
A better (free) way to use Jira as a support system We've been using Jira as a support (ticket) and internal development tracking system for about 6 months. Overall I'm very happy but am trying to find best practice ways to improve the support system aspects. We have about 200 external customers and are using a 20 User Jira license.
https://stackoverflow.com/questions/15272864/jira-for-bug-tracking-and-customer-support
We use Jira for customer support, but we found that Jira is missing many must-have features that are needed for this. that's why we make many changes. All and all, we are very happy with our choice, and we managed to save a lot of money by using Jira instead of other solutions.
https://marketplace.atlassian.com/apps/1218420/customer-care-for-jira
If you're using an older version of UPM, you can copy and paste the license into your Jira instance. To find older Customer Care for Jira versions compatible with your instance, you can look through our version history page.3/4(1)
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