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https://business.twitter.com/en/blog/4-tips-for-providing-effective-customer-support-on-Twitter.html
Tap into Twitter's customer service features. Twitter offers a series of features which allow you to provide better support and cover the basics of customer support best practices. Using these features lets you: Display your support hours so people know when they can expect to hear back from you; Enable direct messages, so more complex issues ...
https://www.forbes.com/sites/shephyken/2016/04/30/how-to-use-twitter-for-customer-service/
Apr 30, 2016 · So far this seems like a basic lesson in how to use Twitter for customer service, but there’s more. Twitter has created two very important applications for businesses to consider.Author: Shep Hyken
https://www.forbes.com/sites/forbescoachescouncil/2017/12/01/seven-ways-to-best-use-twitter-for-customer-service/
Dec 01, 2017 · 1. Establish Your Processes. If using Twitter for customer service responses is a strategy, then make sure you execute the same process with each client.Author: Forbes Coaches Council
https://www.pcworld.com/article/243848/how_to_use_twitter_for_customer_support.html
Nov 16, 2011 · You’ll want to chiefly use @Replies especially when you’re first starting to use Twitter for Customer support. An @reply will make it easy for customers to see what you’re doing and you can ...Author: David Daw
https://amplifr.com/blog/en/twitter-support-a-guide-for-using-twitter-for-customer-support/
Oct 05, 2019 · Twitter Support: A Guide for Using Twitter for Customer Support. Are you on Twitter? Because your customers definitely are. Or even better, do you provide your users with amazing customer service on Twitter? As a glance at successful brands will show, using Twitter for customer support effectively is always one of their most powerful assets.
https://www.dummies.com/business/marketing/social-media-marketing/why-use-twitter-for-customer-service/
Remember, Twitter is just a tool that combines texting, chat, and e-mail. And if your customer service representatives are already proficient at texting, chat, and e-mail, they’ll be whizzes at Twitter. Adding Twitter to your customer service repertoire makes sense for these reasons: You save money and training time. Twitter is free. You can use …
https://mashable.com/2009/05/09/twitter-customer-service/
May 09, 2009 · Before calling the company executives into a meeting and telling them we must use Twitter, you need to understand just why Twitter and customer service is a match made in heaven. Let's think about ...
https://www.twitterlocal.net/using-twitter-for-customer-support/
Using Twitter for Customer Support. Online social channels have opened up unprecedented access to customers and with all the benefits that brings, it also means even small businesses technically are on 24/7 support duty. After all, problems, negativity, bad reviews: any …
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