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https://apps.support.sap.com/sap/support/knowledge/preview/en/1921400
Value added resellers (VARs) that have been certified as SAP Partner Center of Expertise (PCOE) are authorized to sell SAP VAR-delivered support to their end customers. Their duty is to provide product support (1st and 2nd level) to their end customers, and SAP will provide development support …
https://answers.sap.com/questions/6912479/var-support-through-partner.html
Jan 12, 2010 · I have not worked in VAR support for some time so would appreciate some clarification please. If a VAR customer logs a message directly onto SAP Service Marketplace, how does this message reach the Support Partner? I know the process should be that t2/5
https://partneredge.sap.com/en/partnership/support/var-support.html
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https://blogs.sap.com/2016/10/30/sap-solution-manager-7.2-var-d-support/
Oct 30, 2016 · SAP Solution Manager 7.2 for VAR-D Support. Follow RSS feed Like. 6 Likes 8,979 Views 23 Comments . If you are currently certified as Partner Center of Expertise (PCOE) or preparing to get certified, you know that SAP Solution Manager is a critical requirement (and mandatory for SAP Business All in One and SAP HANA solution support). ...
http://softwarenegotiation.com/wp-content/uploads/2017/01/sap-partneredge-var-delivered-support-specific-terms-and-conditions-us-english-v9-2015.pdf
“SAP Standard Support” means SAP’s standard support offering called “SAP Standard Support” as set out in detail in this VAR Delivered Support Model and the Technical Support Guide. “ SAP Support Network ” means SAP’s global service and support backbone for managing end-to-end Incident management and software
http://www.kaartech.com/blog/2017/10/02/understanding-sap-support/
Oct 02, 2017 · SAP VAR delivered Support (22% of the license buy price) SAP Partner with Partner center of expertise (POCE) is responsible for service and support of its customers & conforms to technical and organizational standards set by SAP.
https://support.sap.com/en/alm/solution-manager/sap-support-backbone-update/backbone-update-checklists.html
SP08 or higher are the required support packages to ensure full connectivity for multiple customer scenarios (VAR etc). The checklists in the tables below apply to SAP Solution Manager systems only. Analogous guidance for managed systems and Focused Run for SAP Solution Manager can be found in the Support Backbone Update Guide.
https://blogs.sap.com/2018/03/26/new-pcoe-web-qualification-now-available-action-required/
Mar 26, 2018 · From 20 th August 2018, only Value Added Reseller (VAR) Support Consultant Qualification (Q_SUPP_2) will be recognized as a valid support operations qualification. Should you have any questions, please contact [email protected] .
https://support.sap.com/en/my-support/product-support.html
Built-in support uses SAP’s machine learning capabilities and sophisticated intent-matching to analyze user requests through natural language processing. Combined with SAP CoPilot’s context sensitive knowledge, the built-in support tool provides a personalized support experience and accelerates time to …
https://www.sap.com/partner/find.html
Find an SAP partner to help you identify, buy, build, implement, service, support and run the SAP solutions that best fits your unique needs. Find an SAP partner to help you identify, buy, build, implement, service, support and run the SAP solutions that best fits your unique needs.
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