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https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-support-gss-br-en.pdf
GSS Overview • VMware Toolbar (vmwaretoolbar.com) – The VMware Toolbar can be installed on Internet Explorer, Firefox, ... Get an overview of VMware global support services, which help to accelerate the journey to the cloud and provide access to vSphere …
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/VMware-Support-GSS-BR-EN.pdf.iwold
Global Support Services The combination of VMware customer-proven virtualization and cloud infrastructure solutions, and world-class Global Support Services enables customers and partners to follow an evolutionary path to cloud computing. By preserving existing application and infrastructure investments while accelerating realized value from a
https://blogs.vmware.com/virtualblocks/2019/12/13/vmware-gss-view-vvols/
Dec 13, 2019 · VMware Global Support Services Talks vVols . One of the topics that come ups around vVols is supportability. How are vVols issues resolved when things go wrong, how are issues handled, and what-if situations? Instead of trying to go through the different scenarios, you should watch Brandon McFeron’s VMworld session, “GSS talks vVols.”
https://docs.vmware.com/en/VMware-Cloud-on-AWS/solutions/VMware-Cloud-on-AWS.39646badb412ba21bd6770ef62ae00a2/GUID-53F9EB345E981D8B5415553FC5A43F7C.html
VMware has implemented an organizational structure to support the health of the VMware Cloud on AWS service 24/7 365 days of the year. The service is supported by Global Support Services (GSS), Service Reliability Engineer (SRE), Security Operations, Incident Managers and Service Owners.
https://docs.vmware.com/en/VMware-Skyline/services/getting-started/GUID-375094DB-5922-4191-B3CF-F4D12A87B325.html
The Log Transfer Requests page displays log transfer requests initiated by a VMware Global Support Services (GSS) Technical Support Engineer (TSE). A log transfer request is always associated with an open Support Request and the name of the VMware Technical Support Engineer (TSE) who requested the log transfer is displayed.
https://blogs.vmware.com/careers/2018/09/vmware-hiring-manager-stephen-keily-senior-manager-nsx-global-support-services-gss-cork-ireland.html
Sep 05, 2018 · This week meet Stephen Keily, a Senior Manager on the Global Support Services team who supports NSX (VMware’s Networking and Security Business unit) from Cork, Ireland. Stephen has a number of open roles on his team that he is looking to fill at the upcoming VMware Cork Global Support Services Recruitment Day.
https://my.vmware.com/web/vmware/info?slug=infrastructure_operations_management/vmware_tanzu_kubernetes_grid/1_16
VMware Tanzu Kubernetes Grid is VMware’s Kubernetes distribution - built on open source technologies, packaged for enterprise adoption and supported 24x7 by VMware Global Support Services (GSS). Your subscription to VMware Tanzu Kubernetes Grid includes access to the following signed binaries: Signed and supported Kubernetes binaries
https://tenthirtyam.org/2013/04/29/vmware-global-support-services-changes-to-severity-2-production-support-entitlements/
In an effort to improve the service level of Severity 1 Support Requests (SRs), provide more meaningful first response and increase the frequency of contact while working SRs, VMware Global Support Services (GSS) has made some service changes to better manage SRs proactively and ultimately improve your support experience.
https://careers.vmware.com/jobs/R1915727?lang=en-us
Job Description VMWARE GLOBAL PREMIER SUPPORT SERVICES. Job Description. Support Account Manager. As a Support Account Manager within Global Support Services, you will have the responsibility to manage and build the support relationship with some of our key Premier Support customers.Work Location: 380 Interlocken Crescent Blvd, 80021, Colorado
https://careers.vmware.com/jobs/R1914624?lang=en-us
Support Account Manager – Premier Services As a Support Account Manager within Global Support Services, you will have the responsibility to manage and build the support relationship with some of our key Premier Service customers. You will be responsible for delivering an unparalleled support experience leveraging VMware solutions.
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