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https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
Additional information about VMware’s support policies and offerings can be found in the Technical Support Guide. Terms and Conditions. This datasheet is for informational purposes only. VMWARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DATASHEET. The Basic Support and Subscription Service is governed by the VMware Support Terms and ...
https://www.vmware.com/support/services.html
VMware on-premise and hosted support for virtual and cloud computing environments. US. 1-877-486-9273. Communities. Store. ... Silver Support, Subscription Services, ... Support Requests filed bypass Level One to a designated priority support queue that is staffed by Specialist Senior Support Engineers.
https://www.experts-exchange.com/questions/28967712/Support-options-for-VMware-Essentials-Kit.html
The support level of this software is “SUBSCRIPTION ONLY” and is nearly to expire. VMware’s notice is that in case that the purchase of the software came from a hardware OEM partner then I should contact the OEM partner directly to renew support.
https://communities.vmware.com/thread/263144
Apr 08, 2010 · Hi, I just wanted to get some clarification on what a "subscription only" Vsphere purchase through a partner such as IBM entails? Is it correct to state that this is completely outside the VMware support domain (i.e. VMware Production support, VMware Gold support etc) and thus, no support is available directly from VMware?
https://communities.vmware.com/thread/468423
Feb 10, 2014 · First time posting on the forum here. Apologies if this is not the right location for a question like this. I have a home lab that I have setup using the "VMware vSphere 5 Essentials Kit" that I had purchased from the VMware Online Store.. It was a pretty fun project as it let me get more familiar with the technologies I use at work without the same repercussions for mistakes.
https://community.spiceworks.com/topic/1002719-do-most-of-you-maintain-a-support-contract-with-vmware
Jun 11, 2015 · Bryan beat me to it. Base Essentials doesn't have support, it's Subscription only, meaning you automatically get license keys to new versions when they are released. All other VMware products have SnS, i.e. Subscription and Support. Still worth it though, for …
https://www.thomas-krenn.com/en/wiki/VMware_vSphere_Support_Differences
Jul 08, 2013 · This article describes the various VMware support levels. VMware offers several levels of support. The Basic and Production support levels were formerly known as Gold and Platinum Support. For paid support, there are 4 levels of support that determine how fast a reaction occurs.Author: Thomas-Krenn.AG
https://www.softchoice.com/blogs/advisor/ssn/vmware-support-subscription-renewals-5-things-you-should-know
VMware Support and Subscription (SnS) is broken into 2 categories: 1. Technical Support: Technical assistance from VMware Global Support Services (GSS) to a customer for installation, errors and analysis of problem reports. This support varies based on the service level contracted.
https://kb.vmware.com/s/article/1005526
VMware offers Support and Subscription (SnS) contracts with software license purchases. If you choose to purchase a SnS contract with your product, you receive new version upgrades of that product free under the Subscription component of SnS. This free offer continues until the contract expires, unless you renew the contract.
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