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https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/customer-service-management/reference/customer-portal-features.html
Customers and consumers can use the search feature on the web-based portal home page to search for information related to one or more keywords. The search feature is located directly below the portal header. Enter one or more keywords in the search field and click Search or press the Enter key. The search results page returns information from several sources, including the knowledge base and the …
https://salesboom.com/products/web-based_self_service_portal_software.html
A Customer Self Service Portal leaves your clients satisfied and understanding in real-time where their issues and its resolution stands. The ultimate tool in customer service, built into our Web-Based CRM.
https://www.beyondtrust.com/remote-support/features/support-portals
BeyondTrust lets your support center create custom Portals for each customer*, group or product you support. With Portals, you can eliminate phone support and drive support requests to the web altogether. Portals contain multiple customizable elements: public sites, agreements and messages, customer client, exit surveys and customer downloads.
http://www.trackersuite.net/web_based_customer_portal.html
A Web based customer portal simplifies project collaboration and help desk support, facilitating CRM and improving the quality of deliverables and services.
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