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https://www.capterra.com/help-desk-software/
At Issuetrak, we implement help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation and web, mobile, & email submission. ... Save Web Help Desk® is a web-based ticketing, IT asset, ...
https://www.springer.com/gp/book/9781848826274
Web-based Support Systems (WSS) are an emerging multidisciplinary research area in which one studies the support of human activities with the Web as the common platform, medium and interface. One of the goals of WSS research is to extend the human physical limitation of information processing in the information age.
http://www2.cs.uregina.ca/~jtyao/Papers/JIS_WSS08.pdf
An Introduction to Web-based Support Systems JingTao Yao Department of Computer Science, University of Regina Regina, Saskatchewan, Canada S4S 0A2 ABSTRACT We view Web-based Support Systems (WSS) as a multidisciplinary research area that focuses on supporting human activities in specific domains
https://www.researchgate.net/publication/255593188_An_Introduction_to_Web-based_Support_Systems
Due to different types of learners using these systems, it is necessary to provide them with an individualized learning support system. A framework of web-based learning support system (WLSS) is ...
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