Web Based Support Chat

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Live web based chat support – Exposure Software Support

    https://support.exposure.software/hc/en-us/articles/200144055-Live-web-based-chat-support
    To use the chat system, just visit www.alienskin.com or a connected webpage. The chat system is located in the lower right corner of the webpage. This system will ask for your name and e-mail address. This information is only used to create a support ticket so we can keep a record of our interaction.

Rocket.Chat - Free, Open Source, Enterprise Team Chat

    https://rocket.chat/
    Rocket.Chat is the leading open source team chat software solution. Free, unlimited and completely customizable with on-premises and SaaS cloud hosting.

Web-Based Session Options - LogMeIn Support

    https://support.logmeininc.com/gotoassist-corporate/help/web-based-session-options-gta120003
    Web Chat is a portal feature that allows you to initially launch support sessions in a chat-only, web-based interface with the option to upgrade to a standard (i.e., screen sharing) support …

Mibbit.com - Easy and fast Webchat in your browser

    http://mibbit.com/
    You don't need to sign up for an account and you can use it from wherever you are with just a web browser. With Mibbit you can browse through and connect to channels or go straight to chat with people you already know. You can embed Youtube clips, use a pastebin…

Channeling Support: Implementing Web-Based Technical Support

    https://www.thinkhdi.com/library/supportworld/2012/channeling-support.aspx
    Web-based support can be broadly defined by the following three characteristics: Chat is the primary communication channel. Support sessions are initiated via a support website or portal. A remote control solution is used to diagnose and fix problems.

The Pros and Cons of Web-Based Customer Support

    https://www.entrepreneurshipinabox.com/6445/the-pros-and-cons-of-web-based-customer-support/
    Web-based customer support software completely eliminates this conundrum. Instead of hold times and transfers, web-based support software automatically fields the consumer to the correct department based on the information they have entered into the online support web form.



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