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https://www.trustradius.com/products/cisco-webex-support/reviews
WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat.8.6/10(41)
https://www.trustradius.com/reviews/webex-support-center-2018-05-07-10-10-29
WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat.8.6/10(41)
https://reviews.financesonline.com/p/cisco-webex/
PROS: WebEx app is good but the administration of it is painful making it unusable. CONS: but getting support from WebEx is an absolute nightmare - their support process and team are the worst I have ever endured. Their sales team don\'t seem bothered to help and their support service makes everything much more complicated than it needs to be.8.9/10
https://community.spiceworks.com/topic/737952-how-good-is-webex-as-remote-support-tool
Jan 16, 2015 · I've used WebEx Meeting Center to help remote users, and I wouldn't recommend it at all. I can't say the same for WebEx Support Center, as I've never used it. As for WebEx MC, you'll constantly lose control of the user's cursor.4.6/5(416)
https://www.getapp.com/it-communications-software/a/cisco-webex/reviews/
When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number.4.4/5(3.6K)
https://www.cisco.com/c/en/us/td/docs/collaboration/support_center/wbs30/WebEx_BK_SD927CB3_00_support-center-frequently-asked-questions/WebEx_BK_SD927CB3_00_support-center-frequently-asked-questions_chapter_01.html
Apr 18, 2017 · Can I start WebEx Remote Support sessions directly from my ticket management console? Yes. We offer out-of-the-box solutions, such as the supportforce.com and Remedy helpdesk system integrations, and APIs that you can use to build a custom solutions. ... Review the Remote Support event log to see CSR actions during support sessions; What's the ...
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