Find all needed information about Websense Premium Support Sla. Below you can see links where you can find everything you want to know about Websense Premium Support Sla.
http://www.websense.com/assets/support/pdf/premiumsupport_fnl.pdf
engineers, Websense Premium Support delivers all the benefits of Standard Support plus round the clock support for severity 1 cases. With unlimited access to a dedicated Premium Support phone number, you can rest assured that a Websense technical support engineer will be available 24/7 to answer your questions
https://support.forcepoint.com/TechnicalSupportPrograms
Support Programs. Forcepoint offers a range of support options designed to deliver both maximum solution value and timely issue resolution. Forcepoint Technical Support Offerings are backed by highly skilled support teams with knowledge and experience across Forcepoint’s entire Human Point System product portfolio.
https://www.forcepoint.com/support/forcepoint-technical-support
A support case is generated for the Subscriber by a member of the Forcepoint Technical Support team or by the Subscriber online at Support. Technical Support requests which are not resolved during the first telephone contact are assigned a Severity Level based on the descriptions in the chart below:
https://searchnetworking.techtarget.com/feature/Websense-Triton-Secure-Web-gateway-overview
Nov 01, 2015 · Websense Triton: Secure Web gateway overview. ... comes with a 99.999% uptime SLA. Pricing and support ... Websense offers five different levels of support, with premium levels providing faster response and dedicated staff. It also maintains a …
https://www.cds.net/services/support-levels/premium.html
Service Feature Description; Global Technical Support: 7 x 24 Customer may contact CDS by telephone on a 7 x 24 basis to report hardware equipment problems and request advice and guidance on …
http://www.websense.com/assets/legal/WHS_SLA_12_09.pdf
WHS SLA 07 11 1 Websense Hosted Security Service Level Agreement 1 Terms and Conditions Websense is a premier provider of hosted security services. Websense provides these SLAs in order to demonstrate its ongoing commitment to provide top quality hosted security service offerings for world class organizations and businesses.
https://www.forcepoint.com/legal/security-service-level-agreement
The defined terms therein shall have the same meaning when used in this SLA. The current version of these SLAs can be found at Forcepoint SaaS Security Service Level Agreement and may be modified or updated by Forcepoint from time to time in its sole discretion with or without notice to Subscriber.
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://support.forcepoint.com/ContactSupport
Contact Support Forcepoint does not support cases by email. To file a case, either submit a case online or call your regional support center. Support Case Note! Log in to create a case online. Avoid hold times and receive immediate email confirmation that your case has been received.
https://www.cdwg.com/product/Websense-Premium-Support-TRITON-technical-support-1-year/2621850
With global facilities and highly trained technical support engineers, Websense Premium Support delivers all the benefits of Standard Support plus round the clock support for severity 1 cases.
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