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https://quizlet.com/190183106/mis-quiz-2-flash-cards/
Customer service and support. _____ are after the sale functions of a CRM (customer relationship management) system. a collection of integrated software for every functional area within an organization. An enterprise resource planning (ERP) system such as SAP or Oracle-PeopleSoft (what PRISM was created in) is:
https://quizlet.com/239882475/mis-quiz-2-flash-cards/
Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales? The front office systems are the primary interface to customers and sales channels; they send all the customer information they collect to the database.
https://quizlet.com/8704798/final-exam-mis-180-chapter-2-flash-cards/
Front office systems process information in the beginning of a customers transaction; back office systems process information at the end of the customers transaction. What type of technology is needed to support integrated collaborative work environments, knowledge management, social networking, e …
https://quizlet.com/49064857/mis-chapter-2-flash-cards/
Sales force automation systems (SFA) Which systems are typically used to support customers or sales?
https://quizlet.com/12022106/sdsu-chapter-2-flash-cards/
Start studying SDSU chapter 2. Learn vocabulary, terms, and more with flashcards, games, and other study tools. ... Which systems are typically used to support customers or sales? Front office systems. Which systems are typically used to fulfill and support customer orders?
https://www.coursehero.com/file/40733525/Quiz-1-Ch-1-2docx/
Quiz Question 1 (0.5 points) Saved Which systems are typically used to support customers or sales? Question 1 options: Back office systems Front office systems Side office systems Information sales systems Question 2 (0.5 points) Saved What is a legacy information system (LIS)? Question 2 options: A massive, outdated information system A powerful DBMS that supports ERP A Web-based …
https://quizlet.com/32071337/bcis-final-flash-cards/
Front office systems process information in the beginning of a customer's transaction; back office systems process information at the end of the customer's transaction. An enterprise resource planning (ERP) system is: a collection of integrated software for every functional area within an organization.
https://www.coursehero.com/file/p6vrdqv/Which-system-below-is-used-to-maximize-the-amount-of-revenue-that-an-airline/
Which of the following systems can perform sales lead tracking, contact management, and market analysis? A) sales force automation systems B) customer relationship management systems C) transaction processing systems D) collaborative systems Answer: A Level: Medium Page: 68 37.100%(8)
https://www.coursehero.com/file/p47s6pgi/One-of-the-primary-functions-of-CRM-is-the-sales-force-automation-SFA-system/
The sales process contains many steps, including contact management, sales lead tracking, sales forecasting and order management, and product knowledge. 20. _____ are functions that support CRM after the sale. 21. Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales? A.95%(20)
https://www.proprofs.com/quiz-school/story.php?title=management-information-system-chapter-1
Sep 21, 2018 · A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is: A. Management Information Systems3.5/5
https://quizlet.com/190183106/mis-quiz-2-flash-cards/
Start studying MIS quiz 2. Learn vocabulary, terms, and more with flashcards, games, and other study tools. ... Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales? Fulfillment.
https://quizlet.com/8704798/final-exam-mis-180-chapter-2-flash-cards/
Start studying Final Exam MIS 180 Chapter 2. Learn vocabulary, terms, and more with flashcards, games, and other study tools. ... Which systems are typically used to support customers or sales? Front office systems. Which systems are typically used to fulfill and support customer orders?
https://quizlet.com/239882475/mis-quiz-2-flash-cards/
Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales? The front office systems are the primary interface to customers and sales channels; they send all the customer information they collect to the database.
https://quizlet.com/264397248/itm-chapter-8-flash-cards/
Information systems that support the sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders. FALSE. eBay is an example of a merchant e-commerce company. FALSE. Nonmerchant companies are companies that own the goods they sell.
https://quizlet.com/77870238/chapter-7-mis-flash-cards/
A) They are information systems that are shared by two or more independent organizations. B) The solutions to problems in these systems usually involve more than one department. C) Enterprise information systems typically support less than 100 users. D) They are called personal information systems if they support a particular business function.
https://www.coursehero.com/file/40733525/Quiz-1-Ch-1-2docx/
Quiz Question 1 (0.5 points) Saved Which systems are typically used to support customers or sales? Question 1 options: Back office systems Front office systems Side office systems Information sales systems Question 2 (0.5 points) Saved What is a legacy information system (LIS)? Question 2 options: A massive, outdated information system A powerful DBMS that supports ERP A Web-based information ...
https://www.britannica.com/topic/information-system/Management-support
Management support. A large category of information systems comprises those designed to support the management of an organization. These systems rely on the data obtained by transaction processing systems, as well as on data and information acquired outside the organization (on the Web, for example) and provided by business partners, suppliers, and customers.
https://www.salesforce.com/eu/learning-centre/crm/crm-systems/
The key features of a CRM system typically include: ... for instance in support of a live sales opp or service interaction. Managers can check in on staff in the field, and employees can ask for instant feedback or support as needed. ... the way in which we work and connect with customers evolves too. Advanced systems go beyond obvious CRM ...
https://en.wikipedia.org/wiki/Sales_force_management_system
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.. An SFA, typically a part of a company's …
https://en.wikipedia.org/wiki/Customer_relationship_management
The primary goal of customer relationship management systems is to integrate and automate sales, marketing, and customer support. Therefore, these systems typically have a dashboard that gives an overall view of the three functions on a single customer view, a single page for each customer that a company may have. The dashboard may provide ...
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