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https://en.wikipedia.org/wiki/List_of_Country_Second_Level_Subdivisions_by_Area
Second-level list. Second-level divisions are those under first level (states, provinces, etc...) and they are counties, districts or cities, but the names vary by country. Largest country second level subdivisions by area Rank Second level subdivision flag Second level subdivision name Capital Subdivision
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, e.g. from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible.
https://www.voigtmann.de/en/app-development/second-and-third-level-support/
Second and Third Level Support . First Level Support. The first level support is the first contact point for all incoming support requests, for the recording and processing of which our employees in the system operation are responsible.
http://www.helpmasterpro.com/Resources/Help-desk-roles-and-responsibilities/2nd-level-help-desk-agents
The second level of a service desk communicates closely with the front-line. This is typically done verbally, via software, or email/chat. Communication between these 2 levels is a vital part of delivering a solid service to the rest of the business. Typical service-desk software functions required for a second-level …
https://groups.google.com/d/topic/ch.comp.networks/ojOqXnxyCCg
Sep 25, 2000 · > die Definition der Support-Level erklären? > > tnx > Tom bei Siemens ist 1. Level das Call-Center, die schreiben nur auf und reichen weiter 2. level sind die telefonischen Weiterhelfer, man wird innerhalb von 20min zurück gerufen, bekommt gesagt, was man tun muss, damit es wieder funktioniert 3. Level= Technikeir fährt raus und repariert ...
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