Wikipedia 1st Level Support

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Help desk - Wikipedia

    https://en.wikipedia.org/wiki/Help_desk
    The help desk assigns the desktop team the second-level desk side issues that the first level was not able to solve. They set up and configure computers for new users and are typically responsible for any physical work relating to the computers, such as repairing software or computer hardware issues and moving workstations to another location.

IT-Support – Wikipedia

    https://de.wikipedia.org/wiki/IT-Support
    Der First-Level-Support ist die erste Anlaufstelle für Probleme. Der Kontakt erfolgt entweder über ein Ticketsystem, per E-Mail oder Telefon. Je nach Schwierigkeit des Problems kann es vom First-Level-Support bereits gelöst werden, oder es wird an den Second- oder Third-Level-Support weitergegeben.

Level of Repair Analysis - Wikipedia

    https://en.wikipedia.org/wiki/Level_of_Repair_Analysis
    Level of Repair Analysis (LORA) is used as an analytical methodology used to determine where an item will be replaced, repaired, or discarded based on cost considerations and operational readiness requirements. For a complex engineering system containing thousands of assemblies, sub-assemblies, components, organized into several levels of indenture and with a number of possible repair ...

ITIL Roles IT Process Wiki

    https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
    1st Level Support The responsibility of 1st Level Support is to register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible.

Difference between 1st, 2nd and 3rd line support? - Best ...

    https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
    Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This as I say is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support.

Definition 1. 2. 3. Level Support ? - Google Groups

    https://groups.google.com/d/topic/ch.comp.networks/ojOqXnxyCCg
    Sep 25, 2000 · > die Definition der Support-Level erklären? Ich weiss nicht, ob das eine 'offizielle' Definition ist, aber ich wuerde das so sehen: 1st level: Nimmt das Telefon/Mail/Fax entgegen, kann evtl direkt weiterhelfen und macht sonst die Triage (dh Beurteilung Dringlichkeit und Wahl der weiter behandelnden Stelle)

Android version history - Wikipedia

    https://en.wikipedia.org/wiki/Android_version_history
    The version history of the Android mobile operating system began with the public release of the Android beta on November 5, 2007. The first commercial version, Android 1.0, was released on September 23, 2008. Android is continually developed by Google and the Open Handset Alliance (OHA), and it has seen several updates to its base operating system since the initial release.

Ryzen - Wikipedia

    https://en.wikipedia.org/wiki/Ryzen
    The first Ryzen 7 (1700, 1700X, and 1800X) processors debuted in early March 2017 and were generally well received by hardware reviewers. Ryzen was the first brand new architecture from AMD in five years, and without very much initial fine-tuning or optimization, it ran generally well for reviewers.Min. feature size: 14nm to 7nm



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