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https://en.wikipedia.org/wiki/Help_desk
The help desk assigns the desktop team the second-level desk side issues that the first level was not able to solve. They set up and configure computers for new users and are typically responsible for any physical work relating to the computers, such as repairing software or computer hardware issues and moving workstations to another location.
https://de.wikipedia.org/wiki/IT-Support
Der First-Level-Support ist die erste Anlaufstelle für Probleme. Der Kontakt erfolgt entweder über ein Ticketsystem, per E-Mail oder Telefon. Je nach Schwierigkeit des Problems kann es vom First-Level-Support bereits gelöst werden, oder es wird an den Second- oder Third-Level-Support weitergegeben.
https://en.wikipedia.org/wiki/Level_of_Repair_Analysis
Level of Repair Analysis (LORA) is used as an analytical methodology used to determine where an item will be replaced, repaired, or discarded based on cost considerations and operational readiness requirements. For a complex engineering system containing thousands of assemblies, sub-assemblies, components, organized into several levels of indenture and with a number of possible repair ...
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
1st Level Support The responsibility of 1st Level Support is to register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible.
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This as I say is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support.
https://groups.google.com/d/topic/ch.comp.networks/ojOqXnxyCCg
Sep 25, 2000 · > die Definition der Support-Level erklären? Ich weiss nicht, ob das eine 'offizielle' Definition ist, aber ich wuerde das so sehen: 1st level: Nimmt das Telefon/Mail/Fax entgegen, kann evtl direkt weiterhelfen und macht sonst die Triage (dh Beurteilung Dringlichkeit und Wahl der weiter behandelnden Stelle)
https://en.wikipedia.org/wiki/Android_version_history
The version history of the Android mobile operating system began with the public release of the Android beta on November 5, 2007. The first commercial version, Android 1.0, was released on September 23, 2008. Android is continually developed by Google and the Open Handset Alliance (OHA), and it has seen several updates to its base operating system since the initial release.
https://en.wikipedia.org/wiki/Ryzen
The first Ryzen 7 (1700, 1700X, and 1800X) processors debuted in early March 2017 and were generally well received by hardware reviewers. Ryzen was the first brand new architecture from AMD in five years, and without very much initial fine-tuning or optimization, it ran generally well for reviewers.Min. feature size: 14nm to 7nm
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