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https://www.zen.co.uk/contact-us/
Sales and tech support departments are open on Bank Holidays For any provisioning issues or questions, please contact the provisioning team Zen Broadband Voice customers can call us free on 777
https://www.zen.co.uk/help-support
Help & Support. Choose from the quick links below to search our extensive knowledge base. Support by product . Broadband. Get connected. Setting up your fibre broadband connection. Setting up your router. Set up your customer portal log in. ... The Guys at Zen are brilliant, from the point of sale all the way to the commissioning of the service ...
https://www.zen.co.uk/help-support/broadband
The new Ofcom voluntary auto compensation scheme went live on April 1 2019, and we’ve signed up to it. If you’re a residential or small business landline or broadband customer, you’ll be eligible to receive automatic compensation when our service to you falls short of expected standards.
https://www.zen.co.uk/help-support/broadband-intermittent-connection
If you are able to obtain an alternative router (such as a spare, or borrowed from a friend), this can be configured with your connection details. Zen Technical Support can assist you in configuring a router, should you experience any difficulties. Once the new router is set up, monitor your broadband connection to see if the issue is resolved.
https://support.zen.co.uk/kb/Knowledgebase/Troubleshoot-Perform-a-Zen-speed-test
Troubleshoot: Perform a Zen speed test The Zen speed test eliminates problems outside of Zen’s network, so provides a true indication of the speed your connection is working at. Follow the instructions below to perform the test and interpret the results.
https://support.zen.co.uk/kb/Knowledgebase/How-to-secure-your-wireless-network
This article provides useful information to help secure your wireless network and reduce the risk of unauthorised access. Protection. Wireless routers have a number of different features to help with securing your wireless network.
https://www.ispreview.co.uk/review/isp/zen-internet
Zen is the best ISP I've used, however pricey. I've heard good things about AAISP, but I just can't accept their bandwidth caps. Zen have given me fantastic support when I've needed it, and have fully supported me with issues Openreach caused. They activated my line when Plusnet wouldn't.3.8/5(95)
https://status.zen.co.uk/broadband/
Broadband Status The notices below are from our suppliers, for information about Zen faults and maintenance please view our service alerts . Please note that the fix/update dates and times provided in these notices are estimates and could be subject to change.
https://support.zen.co.uk/kb/Knowledgebase/FritzBox-3490-Wireless-Settings
Finally, changes can also be made to the channel on which the wireless signal is broadcast. Click the Radio Channel option on the left-hand menu.; By default the router will try and choose the best channel for you, but this can be manually adjusted by selecting Adjust radio channel settings and choosing a different wireless channel. Further options are available under the 'Additional settings ...
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