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https://de.wikipedia.org/wiki/IT-Support
First-Level-Support. Der First-Level-Support ist die erste Anlaufstelle für Probleme. Der Kontakt erfolgt entweder über ein Ticketsystem, per E-Mail oder Telefon. Je nach Schwierigkeit des Problems kann es vom First-Level-Support bereits gelöst werden, oder es wird an den Second- oder Third-Level-Support weitergegeben. Der entsprechende ...
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
2nd Level Support. 2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, e.g. from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support ...
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
End Notes: Now this list is not definitive by any means. The role of individuals will of course vary from company to company. In some companies one person will do all of these roles, whilst is others the roles will be extensively seperated to where you will have a whole 1st Line Support desk team, with gradually increasing teams of individual expertise at the 2nd and 3rd line levels.
https://en.wikipedia.org/wiki/First-class_function
Some programming language theorists require support for anonymous functions (function literals) as well. In languages with first-class functions, the names of functions do not have any special status; they are treated like ordinary variables with a The term was coined by the context of "functions as first-class citizens" in the mid-1960s.
https://groups.google.com/d/topic/ch.comp.networks/ojOqXnxyCCg
Sep 25, 2000 · 1st level: Nimmt das Telefon/Mail/Fax entgegen, kann evtl direkt weiterhelfen und macht sonst die Triage (dh Beurteilung Dringlichkeit und Wahl der weiter behandelnden Stelle) 2nd level: Löst 90 % der Fälle, wenn der nicht mehr weiterkommt, gibt es eine Eskalation an den Hersteller, also den
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