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https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
1st Level Support also processes Service Requests and keeps users informed about their Incidents' status at agreed intervals. 2nd Level Support. 2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, e.g. from software or hardware manufacturers.
http://www.edugeek.net/forums/general-chat/20992-1st-2nd-3rd-line-support.html
Jun 19, 2008 · first line should have a basic understanding, they should be able to fix basic errors , help diagnose and collect information. second line should be able to fix most day to day problems, and help prepare information and diagnostics to be passed on , often second line will have a decent general knowledge and a speciality.
https://en.wikipedia.org/wiki/28th_Field_Artillery_Regiment_(United_States)
It was redesignated for the 28th Field Artillery Regiment on 1 September 1971. The insignia was redesignated for the 28th Field Artillery Regiment on 5 February 1973. Current configuration. 1st Battalion 28th Field Artillery Regiment (United States) 2nd …Country: United States
https://en.wikipedia.org/wiki/Help_desk
The desk side team (sometimes known as "desktop support") is responsible for issues related to desktops, laptops, and peripherals, such as personal digital assistants. The help desk assigns the desktop team the second-level desk side issues that the first level was not able to solve.
https://en.wikipedia.org/wiki/Second_line_%28parades%29
Second line is a tradition in brass band parades in New Orleans, Louisiana, United States. The "main line" or "first line" is the main section of the parade, or the members of the actual club with the parading permit as well as the brass band. Those who follow the band just to enjoy the music are called the "second line".
https://en.wikipedia.org/wiki/Ryzen
The first Ryzen 7 (1700, 1700X, and 1800X) processors debuted in early March 2017 and were generally well received by hardware reviewers. Ryzen was the first brand new architecture from AMD in five years, and without very much initial fine-tuning or optimization, it ran generally well for reviewers.Min. feature size: 14nm to 7nm
https://www.certforums.com/threads/difference-between-1st-2nd-and-3rd-line-support.33302/
Dec 30, 2011 · 1st Line Support - Helpdesk (Job titles such as Helpdesk Analyst, First Line Support, Call Logger) Typically involves resolving calls over the phone in ans ervice desk environment and may escalte to 2nd line support.
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