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https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Tier I or Level 1, is the first support level accountable for basic issues. It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function. The job of a Tier 1 support is to gather the customer’s data and to determine the issue.
https://www.31west.net/call-center-information/support-levels/
This is the first support level responsible for basic customer issues. It is synonymous with first-line support, level-1 support denoting basic technical or non-technical support functions. Approach: The first job of a Tier-1 specialist is to gather customer’s information and to determine the issue, the customer is facing. This is done by ...4.8/5(5)
https://www.indeed.com/q-First-Tier-Technical-Support-jobs.html
2,769 First Tier Technical Support jobs available on Indeed.com. Apply to IT Support, Technical Support, Technical Support Specialist and more!
https://answers.yahoo.com/question/index?qid=20061204093614AANtt4L
Dec 04, 2006 · 1st Tier Technical Support is the level of support provided by technicians with the least amount of experience supporting a particular product(s). If the 1st Tier is unable to resolve the problem, then it is thier job to properly document the information regarding the problem and escalate the service call to the 2nd Tier.
https://forums.anandtech.com/threads/what-is-the-difference-between-1st-2nd-and-3rd-tier-technical-support.629287/
Oct 09, 2001 · 1st Tier - End user talks to them for support. They do all the basic stuff and get paid crap wages. If you are reading this board, you can qualify to do 1st Tier Tech support. 2nd Tier - Who you get to talk to after 1st Tier tried their standard procedures and didn't help you any.
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