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https://support.microsoft.com/en-us/help/4493586/microsoft-software-assurance-support-incident-submission
Mar 19, 2019 · If the administrator has not yet activated the 24x7 benefit in VLSC, there may be a delay of up to 48 hours before your 24x7 benefit can be used. Phone incident award You may submit a request via the web or by phone to receive a call back from support.
https://kurtsh.com/2018/08/07/howto-use-microsoft-software-assurance-24x7-problem-resolution-support-incidents/
One of these beneftis is “24×7 Problem Resolution Support incidents”, which provide the user with the ability to call in for technical support on an issue. These are valuable and are worth upwards of $500 per incident. WHY or WHY NOT USE SAB 24×7 PROBLEM RESOLUTION SUPPORT (PRS) INCIDENTS
https://support.microsoft.com/en-us/help/4016988/vlsc-software-assurance-guide
Mar 24, 2017 · 24x7 Problem Resolution Support . Problem Resolution Support provides around-the-clock phone support for business critical issues or business hours phone support for non-critical. Unlimited email support can be used for non-critical problems. Phone incident award
https://community.spiceworks.com/topic/113553-microsoft-sa-software-assurance-24x7-support
Oct 14, 2010 · Your organization’s investment in Software Assurance determines the number of phone support incidents you are eligible to receive. When you have at least one Server License covered with Software Assurance (SA) you get a complimentary phone support incident, plus unlimited Web support for all the Servers covered with SA.
https://www.uk.insight.com/en-gb/myea/software-assurance-benefits/support
24x7 Problem Resolution Support provides phone support 24 hours a day, seven days a week. This direct connection to Microsoft anytime a support need arises—for almost any product—can help you maximise uptime, lower support costs and boost IT productivity by reducing time spent troubleshooting and resolving issues.
https://www.microsoft.com/en-gb/licensing/licensing-programs/faq-software-assurance
Initiate a Problem Resolution Support Incident at Microsoft Assisted Support. Initiate a problem resolution request through the Microsoft Support website. Although access to this electronic support site is available 24 hours a day, 7 days a week, electronic or web-based support responses will …
https://dk.insight.com/en-gb/myea/software-assurance-benefits/support
24x7 Problem Resolution Support provides phone support 24 hours a day, seven days a week. This direct connection to Microsoft anytime a support need arises—for almost any product—can help you maximise uptime, lower support costs and boost IT productivity by reducing time spent troubleshooting and resolving issues. Before you use:
https://social.technet.microsoft.com/Forums/itmanagement/en-US/23343628-0bac-4aa7-a2de-65602b6bf841/general-question-about-24x7-problem-resolution-support-phone
Microsoft sent me a SA Benefits at a glance and says I have: 27 - Total 24x7 Problem Resolution Support Does this mean I have support for: 27 issues (from end to end - until resolved)? 27 Hours? 27 Days? I can't seem to find a clear answer on what the total of 27 means for my support.
https://es.insight.com/es/myea/software-assurance-benefits/support
24x7 Problem Resolution Support provides phone support 24 hours a day, seven days a week. This direct connection to Microsoft anytime a support need arises—for almost any product—can help you maximise uptime, lower support costs and boost IT productivity by reducing time spent troubleshooting and resolving issues. Before you use:
https://www.microsoftvolumelicensing.com/Appendix.aspx
24x7 Problem Resolution Support. Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus and School Agreements and Open Value Subscription – Education Solutions customers) with SA coverage are eligible for 24x7 Problem Resolution Support.
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