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https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://dictionary.cambridge.org/us/dictionary/english/second-tier
second-tier meaning: used to describe a product, organization, etc. that is not among the biggest, most successful, or…. Learn more. Cambridge Dictionary +Plus
https://en.wikipedia.org/wiki/Technical_support
Tier II (or Level 2, abbreviated as T2 or L2) is a more in-depth technical support level than Tier I and therefore costs more as the technicians are more experienced and knowledgeable on a particular product or service. It is synonymous with level 2 support, support line 2, ...
https://forums.anandtech.com/threads/what-is-the-difference-between-1st-2nd-and-3rd-tier-technical-support.629287/
Oct 09, 2001 · 1st Tier - End user talks to them for support. They do all the basic stuff and get paid crap wages. If you are reading this board, you can qualify to do 1st Tier Tech support. 2nd Tier - Who you get to talk to after 1st Tier tried their standard procedures and didn't help you any.
https://dictionary.cambridge.org/us/dictionary/english/second-tier-supplier
second-tier supplier meaning: a company that supplies materials or parts to another company that then supplies them to a…. Learn more. Cambridge Dictionary +Plus
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
End Notes: Now this list is not definitive by any means. The role of individuals will of course vary from company to company. In some companies one person will do all of these roles, whilst is others the roles will be extensively seperated to where you will have a whole 1st Line Support desk team, with gradually increasing teams of individual expertise at the 2nd and 3rd line levels.
https://www.collinsdictionary.com/dictionary/english/second-tier
Second-tier definition: not in the first rank Meaning, pronunciation, translations and examples. Log In ... Red Pollard, was a second-tier rider who had to box in order to get enough money to eat. second-tier ports like Rotterdam and Kao-hsiung, Taiwan ... Definition of second-tier from the Collins English Dictionary. New from Collins Quick ...
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