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https://en.wikipedia.org/wiki/Technical_support
Tier II (or Level 2, abbreviated as T2 or L2) is a more in-depth technical support level than Tier I and therefore costs more as the technicians are more experienced and knowledgeable on a particular product or service. It is synonymous with level 2 support, support line 2, ...
https://www.youtube.com/watch?v=Bi9ASIdR6oQ
Jul 25, 2012 · Many companies have an IT department which provides what is known as 1st tier support. This covers operational issues that users have with their hardware such as …
https://forums.anandtech.com/threads/what-is-the-difference-between-1st-2nd-and-3rd-tier-technical-support.629287/
Oct 09, 2001 · 1st Tier - End user talks to them for support. They do all the basic stuff and get paid crap wages. If you are reading this board, you can qualify to do 1st Tier Tech support. 2nd Tier - Who you get to talk to after 1st Tier tried their standard procedures and didn't help you any.
https://www.31west.net/call-center-information/support-levels/
It is synonymous with level 3 support or support line 3 denoting expert level troubleshooting and analysis methods. Out of the 3 support levels, Tier -3 professionals are experts in their fields and are responsible for not only assisting both Tier 1 and Tier 2 personnel but with the research and development of solutions to new or unknown issues.4.8/5(5)
https://en.wikipedia.org/wiki/Tier_2_network
A Tier 2 network is an Internet service provider which engages in the practice of peering with other networks, but which also purchases IP transit to reach some portion of the Internet.. Tier 2 providers are the most common Internet service providers as it is much easier to purchase transit from a Tier 1 network than it is to peer with them and attempt becoming a Tier 1 carrier.
https://dictionary.cambridge.org/dictionary/english/second-tier
second-tier definition: used to describe a product, organization, etc. that is not among the biggest, most successful, or…. Learn more. Cambridge Dictionary +Plus
https://dictionary.cambridge.org/us/dictionary/english/second-tier-supplier
second-tier supplier meaning: a company that supplies materials or parts to another company that then supplies them to a…. Learn more. Cambridge Dictionary +Plus
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