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https://blog.teamtreehouse.com/smiley-the-37signals-customer-support-happiness-report
Following up after our discussion yesterday of 37signals’ office, I had to share the link to their new Customer Support Happiness Report. What an amazing idea! They let anyone come to the site and see how customers are reviewing their...
https://www2.deloitte.com/us/en/insights/topics/talent/37signals.html
Jun 19, 2013 · Although baseline levels of customer satisfaction were already high, customer happiness ratings increased by several percentage points—into the low 90 percent range—after the public launch of the report in early 2011. 5. Figure 3. Customer support happiness report. Relevant connections. 37Signals uses its own flagship product, Basecamp, as ...
https://www2.deloitte.com/content/dam/insights/us/articles/37signals/DUP345_Case-Study_37Signals_vFINAL.pdf
age wait time for customer support was only 13 minutes.3 Real-time feedback and reflection 37Signals also demonstrates a commitment to real-time feedback and reflection with its customers. The company publishes the last 100 customer happiness ratings on its company website in real time (see figure 3).4 37Signals
https://signalvnoise.com/posts/2787-a-look-at-smiley-by-the-numbers
Feb 24, 2011 · We’re happy to see happiness increasing over time, and have a bunch of ideas in the works to keep boosting this. I hope you keep watching with us at the 37signals Customer Support Happiness Report. If you’re curious how I did this analysis, read on…
https://signalvnoise.com/posts/3227-the-end-of-9-to-5-faster-support-with-euro-hours-and-late-shifts
Aug 03, 2012 · Officially, 37signals customer support is only available during standard U.S. business hours — 8 a.m.-5 p.m. CST (14:00-23:00 GMT).In reality, we’re usually open a little longer than that, because some of us are morning people (Merissa!) and some of us are night owls (Joan!).
https://www.livechatinc.com/reports/livechat-customer-happiness-report-2014/
With hundreds of thousands of customer service chats conducted each month, it can be hard to keep up with the latest customer satisfaction trends. Over the course of this report, we will show which practices should be adopted or what can be improved. This is the second edition of …
https://blogcabin.37signals.com/writers/basecamp
The 37signals Report Card. We’ve long believed in the value of transparency at 37signals. It’s why we write about how we work and why we provide real-time information about our customer happiness and uptime.We like being held to a high standard, and we think there’s no one better to …
https://cdn.livechatinc.com/website/resources/live_chat_customer_happiness_report.pdf
Another reason for creating this report was lack of valuable information about customer happiness of the visitors using chat on ecommerce websites. The market misses data that could be used to compare live chat software with other customer service tools such as phone, email and ticketing systems. 3
https://buffer.com/resources/measuring-customer-happiness-at-buffer-november-2012
Dec 14, 2012 · “Customer service is not a department, it’s everyone’s job.” ~ Anonymous It’s hard to believe another month has skipped by and it’s already time for our second Happiness Report, where we examine how happy people are when using Buffer. The first one was already super insightful and we made a lot of changes with the learnings […]
https://customer.io/blog/chase-clemons-37signals-support-email/
Chase also handles customer support for 37 Signals. In the conversation, you’ll learn how we handle support emails, how support = sales, as well as the role of support in a software business. Before we start, I need your help. We’re looking to find someone great to be our Director of Customer Happiness. If you know someone smart and ...
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