37signals Customer Support

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Basecamp Help - 37signals

    Help with Basecamp Manage your projects. Help with Highrise Track your contacts. Help with Backpack Organize your business. Help with Campfire Chat with your team. Billing questions & answers. How do I update or change our credit card? ... Contact support. Our friendly customer service …

Get help from the Basecamp support team

    The hands-down, sharpest and friendliest support team in the biz. Contact us and we’ll get back to you in about 20 minutes. Watch tutorials, read the help guides, or send us a message to get detailed help: Basecamp 3 is having trouble right now. ... Basecamp apps: iOS, Android, Mac, and PC, integrations.

Basecamp: About our company

    Always at your service. If you have a general question for us, just drop us an email at [email protected] and we’ll get back to you within a day. If you’re a customer, and you want to talk to someone in customer service, drop an email to [email protected] and we’ll get …

37signals is now Basecamp!

    As of February 4, 2014, 37signals is now Basecamp! Looking for Basecamp or Campfire? Click here! Basecamp 3 is all-new for 2016. And we've rolled Campfire chat into it! So now you get two products in one. Looking for Highrise?

Behind the scenes at 37signals: Support – Signal v. Noise

    This is the fifth in a series of posts showing how we use Campfire as our virtual office. All screenshots shown are from real usage and were taken during one week in September. We use a separate room within Campfire to discuss customer support issues. This helps us keep all these related convers…

8 Fresh Customer Service Ideas Worth Stealing

    Show off your customer support. A few years ago, 37signals (now Basecamp) went public with their customer satisfaction ratings. Customer or not, anyone can go to their Smiley page and check out the ratings their last 100 customers gave them. I think this is a brilliant idea because, not only does it help potential customers make a decision, it ...

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