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https://www.e9.com/afterhours
After Hours Support Calls. The following instructions are the Support Agreement Procedures to follow to obtain ADSi support after regular office hours and weekends. ADSi's regular business hours are 8:00 AM to 5:00 PM Time, Monday through Friday. All support …
https://community.spiceworks.com/topic/233663-please-help-price-after-hours-technical-support-contract
Jun 13, 2012 · Charge 50% more for after-hours support (an extra 4-6 hours outside of your normal support time) and double for 24/7 support. That should help it scale linearly with the # of hours of support offered, while allowing you to staff fewer support folks outside …
https://www.weber.edu/ITDivision/policy_pages/on-call_procedure.html
On-Call – Being available After-Hours with a response time within 15 minutes of the initial notification and being within a 30 mile driving distance of the University in case on-site support is required. After-hours duty means work beyond the initial call alerting the on-call staff to a possible problem.
https://www.ed.ac.uk/files/atoms/files/out_of_hours_on-call_policy_.pdf
Arrangements for On-Call, Call-Out and Out of Hours Working 1. Introduction and principles ... cases, where a rota of staff is required to provide essential out of hours support and ... agreement may be reached for the member of staff to receive time off
https://www.keymarkinc.com/support-overview/support-after-hours/
While after-hours support is not provided as part of our support tier offerings, our on-call engineers can be available to provide both planned and unplanned support after hours. To meet the needs of our customers, each after-hours support agreement is managed on a case-by-case basis.
https://policy.unimelb.edu.au/MPF1288
Dec 01, 2014 · To avoid doubt, all hours on days that are not University working days are after hours. call-back work: Work required to be performed after hours as a result of being called back during a scheduled on-call period - whether or not the staff member has to …
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
This document is an example IT support agreement between a small business and an IT support company. Check the ‘IT Donut advice’ boxes for explanations of each area of the agreement. ... operational hours: Trouble Priority Response time (in hours) Resolution time (in hours) Escalation threshold (in hours) Service not available (all users ...
https://it.ucsf.edu/policies/it-field-services-service-level-agreement
Apr 30, 2019 · After-hours support is available through the Service Desk; field staff is available on-call and will provide remote support. After-hours on-site support for UCSF locations is available with prior arrangement. ... Review Service Level Agreement annually and notify clients of any updates or changes.
https://discussions.apple.com/thread/4606520
Feb 18, 2017 · There is no after hours support directly from Apple. You'll just have to deals with their support hours. This is a user forum where users like yourself ask and answer questions and get support from the Apple community.
https://help.bloxcms.com/knowledge-base/policies/article_679a786c-c165-11e6-9aff-e7f2e43757d3.html
Dec 13, 2016 · Customer Support Service Level Agreement (SLA) Dec 13, 2016; Getting Started ... To receive after hours support, contact customer support at 1-800-293-9576. An answering service will take your information and contact an on-call representative, who will return the call within 30 minutes. 5. Customer Communication and Contacts
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