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https://www.extremeuncertainty.com/production-support-agile-scrum/
Your defect/production incident counts will approach zero. To clarify: your incidents from code bugs (the second type) should approach zero. You might still have the first type of incidents, resulting from weak or faulty infrastructure. Solving that is a story for another day! Agile Production Support Tips and FAQs
https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · How to stop production support issues from disrupting the Team. The first line of defence, before the Team even sees a support issue, is the Product Owner. Paula should take a look at a support issue first, then ask herself, “Is this problem worth interrupting the Team during this Sprint?”
https://www.eimagine.com/agile-and-production-support-best-practices/
Jul 17, 2014 · At eimagine, we manage engagements at various points in the software development lifecycle – from initial software release to production support. From a development perspective, we leverage Scrum to manage the work that our team does. As with most development teams that utilize Scrum, we engage in daily standups, iterative development, tracking of burn down …
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · Have separate QoS agreement for issues, for example 3 day turnaround from reporting until deployed in production. ... They assume doing support in the Agile method will throw money down the toilet. I’m stuck in the middle between the developer and Accounting. If only they could have seen how great Agile was for the past 18 months.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The support Service-Level Agreement (SLA). The support SLA addresses the support issues for a system within a production environment. Defect prioritization and resolution time periods. As the severity levels for defects (or enhancements) are already defined in the support plan, the organization must establish what constraints (time, money, and ...
https://agileknowhow.com/2014/11/25/5-strategies-to-better-manage-application-support-provided-by-a-scrum-team/
In an ideal world, a Scrum team should be dedicated and exposed as little as possible to external disturbances. But in most cases, teams must focus on developing new software and support earlier versions of the software application in production. In fact, support requests can …
https://agilegnostic.wordpress.com/2015/09/13/lean-kanban-methodology-to-application-support-and-maintenance/
Sep 13, 2015 · Lean Kanban Methodology to Application Support and Maintenance. ... Enhancing features as well as providing support to resolve production issues efficiently and optimally become very essential. But there have been a lot of challenges in providing service level production supports; especially L2 and L3 levels. ... But not all Agile methodology ...
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