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https://www.mckinsey.com/business-functions/operations/our-insights/bringing-agile-to-customer-care
Feb 01, 2019 · Create an agile culture and mind-set. Since contact centers have traditionally been highly structured, with a command-and-control management approach, moving agents from a purely executional stance to a more engaged, problem-solving mind-set is critical. In an agile contact center, everyone needs to work together and support one another.
https://www.atlassian.com/agile/advantage
The agile advantage . Back . Overview . Connecting business strategy to development reality . Agile is a competitive advantage . Going agile . DevOps . Agile Teams . Back . Overview . Remote teams . Working with specialists . Release ready teams . Agile tutorials . Back . Overview . …
https://www.smartsheet.com/understanding-agile-software-development-lifecycle-and-process-workflow
The Agile software development lifecycle is dominated by the iterative process. Each iteration results in the next piece of the software development puzzle - working software and supporting elements, such as documentation, available for use by customers - until the final product is complete.
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
http://tryqa.com/what-is-agile-model-advantages-disadvantages-and-when-to-use-it/
Agile Developments also fails at times due to Unrealistic Expectations Agile actually is and what it can help you achieve. Agile is commonly believed to be a set a practices, processes and tools, when in fact, Agile is really more of a mind-set and culture.
https://www.oracle.com/applications/agile-product-lifecycle-management/
Products and requirements are growing more complex than ever. Oracle's Agile Product Lifecycle Management helps you innovate profitably, with the broadest and most comprehensive solution to efficiently centralize product data, streamline processes, and launch quality products faster. Agile product ...
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