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https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · This is a problem not unique to agile teams. Software organizations have been struggling with this one for years. The root of the problem is that your project needs a predictable throughput. Stable velocity is essential for a well managed predictable agile project… but your support activities make establishing a stable velocity nearly impossible.
https://www.atlassian.com/agile/teams
Each product phase is supported by three teams (ideally 5-7 members each), and forms a triad. Each triad is agile in its approach, because as the product develops, teams are continuously working on each phase and learning more about the product as well as the market.
https://pm.stackexchange.com/questions/15312/applying-agile-in-a-mostly-operations-support-environment
Applying agile in a mostly operations/support environment. Ask Question Asked 4 years ... There is some overlap between the two sub-teams but the applications are sufficiently different that resources are not completely interchangeable. ... You need to create a vision and plan for the application whether you use agile or waterfall method for ...
https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
“Agile” is not commonly used in terms of customer service, but our support team does rely on some basic Agile principles. Our process is not static, it evolves with new challenges and the feedback we receive. We also regularly hold retrospectives to fine-tune our support process. Everyone from the support team can submit a subject to discuss.
https://www.scaledagileframework.com/agile-teams/
While Agile teams strive to independently deploy and release their parts of solutions, some technical, regulatory, and other hurdles may hinder them. In those situations, teams coordinate and align their deployment and release to production. Agile teams help validate feature hypotheses by deploying to production early and frequently.
https://www.mckinsey.com/business-functions/operations/our-insights/bringing-agile-to-customer-care
Feb 01, 2019 · The agile way of working, with a focus on self-managing teams, can help customer care attain the next level of performance improvements. Teams and departments are guided less by input variables (such as average handle times and utilization) than by common targets (such as customer satisfaction, total revenue, and waiting times).
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