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https://support.apple.com/contact
Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.
https://forums.macrumors.com/threads/apple-outsourcing-tech-support.546955/
Aug 20, 2008 · I recently had the opportunity to call Apple Tech Support. I only needed basic information such as the date my APP expires. I was forwarded to a call center in India where the idiot could not understand anything I said. The issue was mutual. After 20 minutes of wasted time I …
http://transcosmos.co.uk/blog/apple-customer-service/
Sep 30, 2014 · Not to mention the support they provide to them before and after each purchase. Yes, we are talking about Apple’s customer service. Apple Inc. has proven themselves game-changers, not only in technology, but also in customer service. Their customer service training may seem familiar and no different than what we already know.
https://www.forbes.com/sites/brianscudamore/2016/08/16/this-is-the-worst-customer-service-mistake-you-can-make/
Aug 16, 2016 · This Is The Worst Customer Service Mistake You Can Make . ... Apple outsources; ... studies show that businesses that outsource their customer support see a direct drop i n their market ...Author: Brian Scudamore
https://www.inc.com/erik-sherman/what-you-can-learn-about-outsourcing-from-apple.html
Jan 19, 2012 · The good news is management at Apple has invested significant money into these reports and they show some of the big issues that could trip you up if you're considering outsourcing overseas. Here ...
http://www.applematters.com/article/out-of-india-apples-outsourcing-woes/
Jun 15, 2006 · The plan, announced in March, was to have a 3,000 employee technical support center in India to support Apple’s operations. In the midst of a nation-wide debate about outsourcing, it seemed that Apple had clearly seen the benefits and made a move to cut costs while exploring new markets abroad. Or so we thought.
https://www.cgsinc.com/en/business-process-outsourcing/technical-support
We provide follow-the-sun global support in more than 25 languages 24x7x365. CGS outsourcing services include B2B and B2C tech support across your complete customer lifecycle. This includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support.
https://www.engadget.com/2006/03/09/apple-to-outsource-tech-support-to-india/
Mar 09, 2006 · The India Times reported today that Apple is planning to set up a massive tech support center in Bangalore, India its first tech support center outside of Cupertino. The article says that Apple ...Author: Jan Kabili
https://serversitters.com/advantages-and-disadvantages-of-outsourcing-technical-support.html
Sep 14, 2015 · If you want to save money and gain an expert support staff willing to work 24/7/365, outsourcing is the best way to go. Disadvantages of Outsourcing Technical Support. Of course, with all the advantages, there are still a few disadvantages to outsourcing your technical support.
https://www.wackbag.com/threads/jimmy-is-wrong-about-apple-they-are-outsourcing-to-india-too.58318/
Jan 05, 2007 · The future of Cupertino’s Apple employees is uncertain; outsourcing to India will save money, but how far Apple will cut back stateside with its tech-support team is a hot topic for speculation. Apple fans began immediately posting their comments …
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