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https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Evaluating Technical Support Models: Tiered Support vs. Swarming, Part 1. ... Application management (responsible for the design, development, and support of applications) IT operations management (the function that uses monitoring tools to help ensure a stable production environment) ... Tier 2 – Technical or Application Management Teams.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
The Infosys next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, shared services, or dedicated service offerings for ongoing application and maintenance
https://en.wikipedia.org/wiki/Software_development_process
Offshore custom software development aims at dispatching the software development process over various geographical areas to optimize project spending by capitalizing on countries with lower salaries and operating costs. Geographically distributed teams can be integrated at any point of the software development process through custom hybrid models.
https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
Grid User Support Best Practices. Status of this Draft. ... software support organizations, and application development services, will be needed. This document surveys some of the current and planned practices in some developing distributed environments and suggests the best practices as appropriate for various elements of the stated support ...
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
By Jack Rosenberger. Nearly four of every 10 dollars in a large organization's IT budget goes to application support and maintenance (ASM), according to a new survey of 300 U.K. and U.S. CIOs conducted by HCL Technologies. If that budgetary stat isn't disturbing enough, consider this one: 83 percent of the aforementioned CIOs expect the cost of app support and maintenance to increase this …
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices. ... The Vital Role Of PHP In Web Application Development. ... The ways in which organizations stay on top of …Author: Orchestrate Technologies, LLC
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