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https://blog.usenotion.com/8-essential-software-development-metrics-for-team-productivity-273737868960
Apr 26, 2017 · 8 Essential Software Development Metrics for Team Productivity. Data driven software development team leaders know that there is magic and insight in their team data. With the right information at the right time, great managers can identify which teams need help, spot and fix troublesome bottlenecks, and prevent team burnout and attrition.
https://itservicemanagement-itil.com/key-metrics-application-outsourcing-measure/
Application outsourcing engagements are typically governed via specific service agreements that are comprised of a number of SLAs. Metrics are a critical ingredient of an SLA. There are dozens of metrics that could potentially be measured for outsourced application support and maintenance services. Tackle the Basics First Days & Hours Unit of Time …
https://www.castsoftware.com/glossary/application-support-sla
Automated application support SLA metrics help organizations determine how much effort was required to complete the project, and what quality was delivered. Additionally, automated analysis allows organizations to detect flaws, defects, or vulnerabilities within the code that could potentially wreak havoc on upon implementation.
https://www.gartner.com/doc/3173320/it-key-metrics-data-
This research contains current year metrics focused on application support. These key metrics provide a high-level view of support spending, staffing, and quality measures and distributions. Information provided was collected throughout 2015 from a global audience. This research contains current year metrics focused on application support.
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