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https://en.wikipedia.org/wiki/Software_maintenance
The software maintenance, which can last for 5–6 years (or even decades) after the development process, calls for an effective plan which can address the scope of software maintenance, the tailoring of the post delivery/deployment process, the designation of who will provide maintenance, and an estimate of the life-cycle costs.
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.quora.com/What-is-application-maintenance
One of the fundamental standards in Software Development Life Cycle(SDLC), in this case, mobile and web applications development, is the application’s Maintenance and Support. It’s the process of putting in place skills and measures required to su...
https://www.techopedia.com/definition/28008/application-management-am
Application management (AM) is the process of managing the operation, maintenance, versioning and upgrading of an application throughout its lifecycle. AM includes best practices, techniques and procedures essential to a deployed application's optimal operation, performance and efficiency throughout the enterprise and back-end IT infrastructure.
https://www.quora.com/What-are-the-new-trends-in-Application-Maintenance-and-support
Aug 21, 2018 · One of the fundamental standards in Software Development Life Cycle(SDLC), in this case, mobile and web applications development, is the application’s Maintenance and Support. It’s the process of putting in place skills and measures required to su...
https://www.scnsoft.com/services/application-maintenance-and-support
For 13+ years, ScienceSoft has been providing application support and maintenance services to customers and proved to be a professional and reliable partner. We provide IT support for such companies as IBM, PerkinElmer, Ascent Jet, and Siberian Service Company. Our services can be provided on a 24/7/365 basis.
https://itservicemanagement-itil.com/defference-between-applicaiton-support-maintenance/
Mohan, generally application support deals with, Technical or Application help (L2 or L3) to users and Incident (Break Fix) or Problem Management. Application Maintenance is generally associated with Application Maintenance or Enhancements (small to medium development projects). Usingthese definitions the metrics sort of drop out automatically.
http://www.skywardtechno.com/blog/application-maintenance-support-program/
5 Ways to Improve and Enhance Your Application Maintenance and Support Program. ... Testing is a vital piece of the puzzle called application maintenance and support. Since an application is used for several years, it is evident that the system’s environment has to be …
https://nesma.org/forums/topic/definition-of-application-maintenance/
This topic was originally posted as a reply to FPA and Maintenance in the Sizing - other methods subforum. What I miss, is the definition of (Application Maintenance). When developing a new application this is clear. All effort to get...
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Application maintenance services (AMS) Our AMS services include: • Product enhancements – Adding new functionality (new module, new report, etc.) • Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty ...
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