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https://stackify.com/supporting-production-applications-devops-way/
Nov 05, 2014 · Application Support: “It Takes a Village” Collaboration between developers and IT operations is needed to keep your applications running and your customers happy. If you only have a couple senior developers who handle all the production support issues they will have little time to deal with more important issues like architecting new features.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · The application support manager and team, whether that includes a virtualization admin or a DevOps engineer, have to understand the app model, delivery structure and what the typical user expects, and deliver resources that take application support best practices into account. Hand off applications
https://resources.sei.cmu.edu/asset_files/Presentation/2004_017_001_23173.pdf
• If production support is an important part of your business, treat it with as much care as you give development work • Use the ‘umbrella’ concept to leverage project management across related support areas and gain control of the support work • Apply the CMMI® appropriately at both the ‘umbrella’ and service request levels Summary
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · 5 Keys To Unlocking Value From Production Support By ... Typically upstream applications need to be taken up on priority than down streams. ... coming up with innovative solutions and best practices in the Ab Initio realm has added immense value in optimizing the Production Support model for large Enterprise clients at Bitwise. ...
https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples ... That is, there is a bug in the code, and it made an application behave in a way that it was not supposed to. But you can have incidents that are not caused by bugs, i.e. a server has a bad day and falls over ...
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
Most organizations have implemented their IT systems—either ERPs or custom applications—to streamline and automate their business processes. The level of from-the-ground-up insights available to the team performing day-to-day application support and maintenance goes untapped in …
https://www.quora.com/What-is-future-of-Application-Production-Support-guy-in-IT-industry
Nov 01, 2016 · Let me start my answer with an example of my friend. One of my friend was Nov 2015 switched his job from 6 lakh to 10 lakh in Bangalore. after working for 6 months in the company he didn't like the environment around so decided to look around agai...
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