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https://itservicemanagement-itil.com/key-metrics-application-outsourcing-measure/
Production Support Work Volume. This is the total volume of production support requests closed in a specified time period. This metric is an indicator of how much work the production support team is completing in a time period. Quality Metrics . These are output metrics that help you determine how well the work is performed. Re-Work Requests
https://stackify.com/supporting-production-applications-devops-way/
Nov 05, 2014 · The key to supporting production applications is removing the bottlenecks and getting more people involved in application support. Operations needs to make sure that the development team has visibility of basic troubleshooting information like errors, logs, and key metrics …
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · Bitwise Production Support Framework. With experience and expertise in supporting mid-size to large production environments; Bitwise has laid down a production support efficiency framework that ensures definite ROI covering various aspects where the focus is generating value by “Doing More With Less”.
https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
Just like sales and marketing, with customer support, you look at the metrics and key performance indicators and, if you’re not reaching goals and targets, make adjustments to your efforts and strategies. We’ll focus on understanding customer service metrics, customer support KPIs, and how to measure customer satisfaction.Author: Nestor Gilbert
https://www.geckoboard.com/blog/top-5-customer-support-metrics-you-should-track/
Nov 29, 2016 · The first step to creating a strategy for success is to track the support metrics that give you a clear picture of the efficiency of your team, volume of work, and overall customer satisfaction. We wanted to know how the pros measure the effectiveness of their customer support. The results were these top five customer support metrics you should ...
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