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https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
application support operation A methodology that uses strategy, service objectives and cost objectives to optimise a support solution that leverages effective processes, …
https://www.fdmgroup.com/what-is-application-support/
By default, Application Support Analysts enable people to execute their responsibilities within their relevant business processes. As such, they deal with people both on a business level and IT level of understanding; they act as the technical point of contact to fix application and systems issues, or incidents as they are known, that disrupt the service they depend upon.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
The Infosys next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, shared services, or dedicated service offerings for ongoing application and maintenance ... Infosys support methodology ...
https://www.matthewhollander.com/agile-within-application-support/
Agile Within Application Support. Posted on February 5, 2015 by Matthew Hollander. ... Although the methods described in this article relate to our work providing 2 nd and 3 rd line support some of the methods described could also be of value to a team providing 1 st line support.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://agilegnostic.wordpress.com/2015/09/13/lean-kanban-methodology-to-application-support-and-maintenance/
Sep 13, 2015 · Lean Kanban Methodology to Application Support and Maintenance 4 Comments Posted by Vikash Karuna on September 13, 2015 Most of the Agile Methodologies mainly address the need of software product development, whether the project under consideration is at small or large scale.
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