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https://deloittesa.files.wordpress.com/2010/09/the-deloitte-application-management-maturity-model.pdf
The Deloitte Application Management Maturity Model provides a structured framework for identifying and evaluating opportunities for improvements in application management. The model was created, reviewed and refined by practitioners with extensive application management experience. How the Model is Used
https://www.htl.london/white-paper/it-support-maturity-model
Level 4 is the penultimate stage of the maturity model. In the context of IT support it represents a Managed Service. At this stage of maturity, IT support is a business process the true value of which is recognised by the business. Typical characteristics include:4.9/5(18)
https://en.wikipedia.org/wiki/Maturity_model
Maturity is a measurement of the ability of an organization for continuous improvement in a particular discipline (as defined in O-ISM3 [dubious – discuss]). The higher the maturity, the higher will be the chances that incidents or errors will lead to improvements either in the quality or in the use of the resources of the discipline as implemented by the organization.
https://en.wikipedia.org/wiki/Capability_Maturity_Model
The Capability Maturity Model (CMM) is a development model created after a study of data collected from organizations that contracted with the U.S. Department of Defense, who funded the research.The term "maturity" relates to the degree of formality and optimization of processes, from ad hoc practices, to formally defined steps, to managed result metrics, to active optimization of the processes.
https://www.researchgate.net/publication/272488165_Metrics_to_Support_IT_Service_Maturity_Models_-_A_Systematic_Mapping_Study
Metrics to Support IT Service Maturity Models - A Systematic Mapping Study ... maturity model more suitable for micro, sm all and . ... gaps per month, application, configuration item; Number of ...
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